Benjamin paser

Worked with clients on escalated tickets to troubleshoot root cause of QoS related issues for VoIP services.

Worked with Clients, and IT services in reviewing network setup, firewall rules to ensure the network is optimized for voip traffic.

Analyzed sip flow diagrams and switch logic to troubleshoot issues with VoIP routing.

Assisted clients in remotely configuring a Mikrotik router to set up a static ip configuration.

Assisted Tier 1 technical support with any troubleshooting steps or technical assistance

Ran fiber cable from local terminals into clients home.

Spliced fiber connections together and terminated fiber ends.

Installed ATT routers in client’s home and set up clients with home wi-fi ensured full wi-fi coverage within premises.

Worked with a team in the agile process to build and push code for the client web application.

Performed QA and testing for client applications. Queried and updated

Updated databases with MONGODB.

Uploaded code changes to Git to update production code.

Received products from vendors, kept account of all products that were being received.

Balanced invoices and sent in daily reports to the corporate office.

Made sure product needs were met with clients and other staff members of the store.