Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Pehrson

Fairview,UT

Summary

Detail oriented professional with 20 years experience in the telecommunications industry. Focused on building positive relationships. Determined to find solutions for the roadblocks encountered, and clearly communicate expectations for the best experience with stakeholders and customers.

Overview

20
20
years of professional experience

Work History

Technical Sales Engineer

CentraCom
04.2023 - Current
  • Increased customer satisfaction by providing tailored technical solutions to meet client needs.
  • Strengthened relationships with key clients through consistent communication and proactive problem solving.
  • Delivered detailed product demonstrations, highlighting unique features and benefits to prospective customers.
  • Reduced customer churn rate by proactively identifying potential issues and offering targeted solutions before problems escalated.

Hosted Systems Manager

CentraCom
09.2017 - 04.2023
  • Managed vendor relationships and implementation of the Netsapiens voice switch used for any VoIP and Hosted PBX applications.
  • Advised senior leadership on emerging technology and its potential impact on current systems infrastructure, facilitating informed decision-making regarding future investments for the best ROI.
  • Initiated a new marketing plan including creative direction on digital commercials, gaining brand recognition, and meeting monthly with digital marketing team for strategic adjustments.
  • Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
  • Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity.

Owner

SodaFlow
07.2018 - 01.2020
  • Created start up business from the ground up: Construction floor plan design, work flow, menu items and pricing, interior design, and implemented marketing strategies to increase brand awareness and attract new customers.
  • Mentored 30+ employees on best practices in customer service and sales techniques, leading to increased performance levels.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Central Office Technician

CentraCom
01.2007 - 09.2017
  • Coordinated with customers the scheduling of installations and routine maintenance tasks, ensuring minimal disruption to daily business operations.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Trained customers on newly implemented technologies.

Customer Service Representative/Sales Associate

CentraCom
01.2004 - 01.2007
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge and training guides to provide the department informed recommendations based on individual customer needs.
  • Informed potential customers of new services available to them along with the benefits of using these services.

Education

Business

Utah Valley State College
Orem, UT
01.2003

General Studies

Snow College
Ephraim, UT
08.1999

High School Diploma -

North Sanpete High School
Mount Pleasant, UT
05.1999

Skills

  • Excellent communication
  • Develops strong relationships and trust
  • Team Management
  • Strategic Planning
  • Creative Strategies
  • Project Leadership

Timeline

Technical Sales Engineer

CentraCom
04.2023 - Current

Owner

SodaFlow
07.2018 - 01.2020

Hosted Systems Manager

CentraCom
09.2017 - 04.2023

Central Office Technician

CentraCom
01.2007 - 09.2017

Customer Service Representative/Sales Associate

CentraCom
01.2004 - 01.2007

Business

Utah Valley State College

General Studies

Snow College

High School Diploma -

North Sanpete High School

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Benjamin Pehrson