Benjamin Pelletier
Santa Barbara
Summary
Dynamic leader with a proven track record at Meridian Defense Corp., enhancing team efficiency and quality output through expert leadership and continuous quality improvement. Skilled in performance testing and fostering team training, I excel in fast-paced environments, demonstrating exceptional adaptability and a detail-oriented approach. Achieved significant improvements through years of experience.
Overview
9
9
years of professional experience
Work History
Quality Assurance Technical Team Lead
Meridian Defense Corp.
04.2020 - Current
- Oversee multiple employees
- Improve methods of production through review and evaluation of current build process.
- Collaborate with others weekly to ensure the highest quality was produced.
- Enhanced team efficiency by providing ongoing training and guidance on best practices for quality assurance.
- Provide assistance to other departments to meet deadlines.
Parts Specialist
Prestigious Auto Body & Painting
09.2019 - 03.2020
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Customer Service Representative
Moss Motors Ltd.
08.2019 - 09.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Answered phone calls in a timely fashion to ensure high sales rate.
Parts Delivery Driver
Larrys Auto Parts
05.2018 - 04.2019
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Restocked products
- Assisted customers find the correct and best quality products.
Auto Detailer
Ally Detail
02.2018 - 05.2018
- Detail high-end vehicles.
- Provide exceptional customer service.
- Travel to multiple different cities daily detailing vehicles at dealerships and customers' homes.
Server/BOH Team Member
Valentino's Take N' Bake Pizza
12.2015 - 02.2018
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties.
Education
High School Diploma -
San Marcos Senior High School
Santa Barbara, CA06.2017
Skills
- Able to adapt to rapidly changing work environments
- Active and fast paced
- Hands-on and intuitive
- Mechanically inclined
- Detail oriented
- Leadership skills
- Team training
- Continuous quality improvement
- Vertical mill and hand tools
- CNC operation
Timeline
Quality Assurance Technical Team Lead
Meridian Defense Corp.
04.2020 - Current
Parts Specialist
Prestigious Auto Body & Painting
09.2019 - 03.2020
Customer Service Representative
Moss Motors Ltd.
08.2019 - 09.2019
Parts Delivery Driver
Larrys Auto Parts
05.2018 - 04.2019
Auto Detailer
Ally Detail
02.2018 - 05.2018
Server/BOH Team Member
Valentino's Take N' Bake Pizza
12.2015 - 02.2018
High School Diploma -
San Marcos Senior High School
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