Benjamin Pena
Schedule Builder
Dallas
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Schedule Builder
Dallas College
09.2022 - Current
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy.
- Utilized data visualization tools to effectively communicate.
- Produced regular reports using programs such as Excel, Colleague, and Workday.
- Leveraged advanced analytics to identify trends, enabling proactive business strategy adjustments.
- Improved data visualization techniques, making insights more accessible to non-technical stakeholders.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Warehouse Order Processor
Eclipse Professional Services
04.2022 - 08.2022
- Received and followed pick sheets to gather merchandise for customer orders.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Operated pallet jacks regularly.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Liquor Store Associate (Keyholder)
Liquor Depot
08.2019 - 04.2022
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced sales by promoting local and high selling products
- Answered questions about store policies and addressed customer concerns.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Researched issues to obtain appropriate answers to customer inquiries.
Store Associate
Ross Stores
05.2019 - 08.2019
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Supported loss prevention goals by monitoring shopper behavior.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Tracked down hard-to-find merchandise at diverse locations.
- Increased customer satisfaction by giving personalized attention and relating to them.
- Displayed merchandise by arranging in appealing ways to boost sales.
Warehouse Picker (Seasonal Position)
Target Distribution
10.2018 - 11.2018
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated equipment such as pallet jacks
- Transported merchandise pallets to move in warehouse.
- Unloaded deliveries from trucks in prompt fashion.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Safely and securely loaded items to prevent damage during transport.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Reviewed digital orders to get item numbers and merchandise locations.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Stocker Associate
Walmart
08.2015 - 08.2018
- Operated manual pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Maintained inventory
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Consistently lifted materials weighing as much as 50 pounds.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Associate of Applied Science - Design And Visual Communications
South Plains College
Levelland, TX05.2018
Skills
- Handling Complaints and Inquiries
- Quality Control
- Cooperative Attitude
- Proficient with Colleague and Workday
- Writing Skills
- Proficient with Teams, Microsoft Excel, Microsoft Word, Microsoft Lists, Power Bi Dashboards, Adobe Suite
- Critical Thinking
- Computer Proficiency
- Time Management Strategies
- Customer Service
- Communication Skills such as: Active & Reflective listening and intentionally practicing Open-ended Questions
- Emotional Regulation Skills
Certification
- Certificate of Proficiency for Design Communications Software Skills
- Certificate of Proficiency for Design Communications Advanced Graphics
Timeline
Schedule Builder
Dallas College
09.2022 - Current
Warehouse Order Processor
Eclipse Professional Services
04.2022 - 08.2022
Liquor Store Associate (Keyholder)
Liquor Depot
08.2019 - 04.2022
Store Associate
Ross Stores
05.2019 - 08.2019
Warehouse Picker (Seasonal Position)
Target Distribution
10.2018 - 11.2018
Stocker Associate
Walmart
08.2015 - 08.2018
Associate of Applied Science - Design And Visual Communications
South Plains College
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