Benjamin Peoples
Youngsville,NC
Summary
Dependable, detail-oriented, energetic graduate of Methodist University with good supply management, recordkeeping and schedule coordination skills dedicated to keeping team members focused and prepared for daily requirements. Respectful, punctual and hardworking.
Overview
5
5
years of professional experience
Work History
Lead Office Assistant
Food Lion
07.2023 - Current
- Manage front end operations, Train new Cashiers and Office Staff, Answer phone calls, Customer inquiries and complaints, Assist with stocking merchandise, Process the return of merchandise (Not for resales), Declare safe count, Bank deposits
Front Desk Manager
AC Hotel Raleigh Downtown
11.2022 - 06.2023
- Facilitated front desk operations, Scheduled and conducted interviews, Trained new front desk staff, Ordered for market, Assisted with property billings, Answered online complaints, Continued education of Back Office Operations
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Attended staff meetings and brought issues to attention of upper management.
- Introduced customers to hotel amenities with pleasant and helpful demeanor.
Front Desk Lead
AC Hotel Chapel Hill Downtown
01.2022 - 11.2022
- Train new front desk staff, Answering online complaints, Ordering for market
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Handled escalated customer concerns professionally, working towards satisfactory resolutions that maintained brand reputation.
- Managed room inventory effectively, minimizing overbooking situations and optimizing occupancy rates.
Night Audit
AC Hotel Chapel Hill Downtown
05.2021 - 01.2022
- Completed night audit for guest ledgers and kept accurate financial records. Reconciled issues quickly and identified discrepancies.
- Thoroughly assisted guests with their requests to ensure a high-rated stay.
- Resolved multiple high stress situations involving local police force while maintaining the safety of all parties involved.
- Proficiency of Microsoft Office and FOSSE.
Librarian Assistant
Methodist University
02.2019 - 04.2019
- Answered questions from patrons and students helped to find desired materials, Placed books on proper shelves when returned to circulation, Handled check-in and check-out process of library books and materials at circulation desk, Shelved books by subject according to Dewey Decimal System
Education
Bachelor of Science - Political Science Public Administration
Methodist University
Fayetteville, NC05.2021
Skills
- Leadership
- Goal setting
- Recruit and train new employees
- Teamwork and morale building
- Time management
- Policies and procedures
- Customer service
- Problem solving
- Customer satisfaction
- Patron registration
- Written and oral communication
- Working under pressure
Timeline
Lead Office Assistant
Food Lion
07.2023 - Current
Front Desk Manager
AC Hotel Raleigh Downtown
11.2022 - 06.2023
Front Desk Lead
AC Hotel Chapel Hill Downtown
01.2022 - 11.2022
Night Audit
AC Hotel Chapel Hill Downtown
05.2021 - 01.2022
Librarian Assistant
Methodist University
02.2019 - 04.2019
Bachelor of Science - Political Science Public Administration
Methodist University
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