Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Perez

Houston

Summary

Friendly, with years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.

Overview

11
11
years of professional experience

Work History

Receiving Associate

Restoration Hardware
12.2022 - Current
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
  • Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.

Corporate Security Officer

Occidental Petroleum
11.2018 - 11.2021
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Answered central telephone system and directed calls accordingly.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.

Security Officer

Allied Universal Security Services
07.2017 - 11.2018
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Automotive Service Technician

Walmart
04.2016 - 07.2017
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Established clear repair plans with line-item details of expected labor and parts costs.
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Changed, rotated and balanced tires on different types of vehicles.
  • Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
  • Explained estimates and determined repair timelines to manage customer expectations.

Automotive Service Technician

National Tire And Battery
03.2015 - 03.2016
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Changed, rotated and balanced tires on different types of vehicles.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

Retail Sales Associate

Vans Shoes
08.2014 - 03.2015
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Increased sales and customer satisfaction through personalized servicing.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.

Fast Food Crew Member

Sonics Drive In
05.2013 - 06.2014
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Received and processed customer payments and estimated and communicated wait times accurately.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Examined trays to check contents for required items and complete orders.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Greeted customers entering restaurant with enthusiasm and warmth and served customers.
  • Trained newly hired employees on routine tasks and customer service.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Performed shift change tasks each day to keep store neat and running smoothly.

Education

Associate of Applied Science - Engineering Mechanics

Lone Star College System

High School Diploma -

Cypress Ridge High School
Houston, TX
05.2014

Skills

  • Self-Motivated
  • Attention to detail
  • Complaint resolution
  • Professional telephone demeanor
  • Problem-solving abilities
  • Customer Service

Timeline

Receiving Associate

Restoration Hardware
12.2022 - Current

Corporate Security Officer

Occidental Petroleum
11.2018 - 11.2021

Security Officer

Allied Universal Security Services
07.2017 - 11.2018

Automotive Service Technician

Walmart
04.2016 - 07.2017

Automotive Service Technician

National Tire And Battery
03.2015 - 03.2016

Retail Sales Associate

Vans Shoes
08.2014 - 03.2015

Fast Food Crew Member

Sonics Drive In
05.2013 - 06.2014

Associate of Applied Science - Engineering Mechanics

Lone Star College System

High School Diploma -

Cypress Ridge High School

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