Benjamin Perez
Sacramento,CA
Summary
Driven Development Manager with track record of launching and leading successful business teams. Known for business acumen and to lead people in development and target achievement. Adept in long-range strategic planning and implementation. Experience in building strong culture and sense of belonging.
Overview
7
7
years of professional experience
Work History
Auto Insurance Broker
FA Insurance
06.2024 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
Connectivity Manager
T-Mobile
02.2023 - 11.2023
- Created weekly reports tracking key metrics such as sales volume, units dispersed.
- Conducted regular inspections of teams to ensure cleanliness, safety standards were met according to local laws and regulations.
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
- Identified opportunities for cross-selling products across multiple locations.
Multi-Unit Manager
H&r Block
09.2022 - 01.2023
- Developing tax associates in different aspects of the business, from operations to how they execute the client experience, by providing coaching and recognition I am able to create a team that succeeds in meeting our goal and creating a culture where team members feel belonging and challenged.
- Ensuring the team is adhering to the standards of operating
- Having difficult conversations when they arise
- Looking over multiple locations and delegating tasks to local office management so they can successfully run their locations
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Retail Development Manager
T-Mobile
09.2020 - 04.2022
- Studied market trends to develop merchandising strategy.
- Supported sales team members to drive growth and development.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Channel Sales Manager
Sprint
12.2019 - 08.2020
- Developed and executed plans and action items to boost channel partner revenue and cultivated close business relationships with partners, leading to increased loyalty and retention.
- Communicated with company partners regarding new products and enhancements.
- Managed team of diverse channel sales professionals, set channel strategies and achieved sales and profit goals by selling goods and services and building customer partnerships.
- Boosted company's brand recognition and sales through consistent physical presence at industry events and trade shows and proactive networking with customers and prospects.
Store Manager
Sprint
03.2018 - 11.2019
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
Education
Bachelor of Science - Kinesiology
California State University, Monterey Bay, CA
Monterey Bay, CA07.2018
Skills
- Problem Solving
- Verbal and Written Communication
- Sales Quota Management
- Customer Service
Timeline
Auto Insurance Broker
FA Insurance
06.2024 - Current
Connectivity Manager
T-Mobile
02.2023 - 11.2023
Multi-Unit Manager
H&r Block
09.2022 - 01.2023
Retail Development Manager
T-Mobile
09.2020 - 04.2022
Channel Sales Manager
Sprint
12.2019 - 08.2020
Store Manager
Sprint
03.2018 - 11.2019
Bachelor of Science - Kinesiology
California State University, Monterey Bay, CA
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