Benjamin Peterson
Caribou Coffee
Mankato,MN
9
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Superior work ethic combined with resourceful and upbeat nature. Training in warehouse related work along with high speed roles that stay improving over time.
Work History
Referee
8 Years 11 Months- Enforced game rules and regulations to ensure fair play and sportsmanship.
- Mediated disputes between players, coaches, and spectators to maintain a positive environment.
- Trained and mentored junior referees on best practices and officiating techniques.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Kept track of time and scores during games
- Coordinated with other referees to execute smooth and consistent games.
Barista Shift Lead
9 Months- Supervised daily operations, ensuring adherence to company standards and customer satisfaction.
- Trained and mentored new team members on product knowledge and service excellence.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista Team Member
4 Years- Delivered exceptional customer service in fast-paced environment, enhancing overall guest satisfaction.
- Operated espresso machines and brewing equipment, ensuring consistent beverage quality and presentation.
- Collaborated with team members to maintain clean and organized workstations, promoting efficiency during peak hours.
- Assisted in training new staff on coffee preparation techniques and customer service best practices.
- Managed inventory levels, restocking supplies promptly to prevent shortages during busy shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Memorized ingredients and recipes for a wide variety of specialty drinks.
Package Handler
1 Year 6 Months- Operated package sorting machinery, ensuring accurate and efficient processing of shipments.
- Loaded and unloaded packages, maintaining safety protocols and minimizing physical strain.
- Collaborated with team members to meet daily shipping targets and enhance workflow efficiency.
- Followed safety regulations to maintain safe a safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Education
Associate of Arts and Sciences
High School Diploma
Skills
Guest service
Problem-solving
Rule enforcement
Workplace safety
Cash handling
Policy enforcement
Verbal and written communication
Active listening
Time management
Multitasking
Critical thinking
Performance improvement
Lon and Ginny Smith Award
Recipient of the Mankato United Soccer Club 2023 Lon and Ginny Smith Scholarship Award.
The Lon and Ginny Smith Scholarship is awarded annually by Mankato United Soccer Club to recognize high school seniors who have best represented the soccer community during their playing careers. The award honors both a male and a female recipient each year.
Timeline
Barista Shift Lead
Caribou Coffee
11.2025 - CurrentRead More
Package Handler
UPS
04.2024 - 10.2025Read More
Barista Team Member
Caribou Coffee
11.2021 - 11.2025Read More
Referee
MNSRC
09.2017 - CurrentRead More
South Central College
Associate of Arts and Sciences
Read More
Mankato West High School
High School Diploma
Read More