BENJAMIN P. HARLAN
Lagrange,GA
Summary
Dynamic Team Leader at Kia of Westpoint with a proven track record in process improvement and employee training. Expert in resource allocation and workflow management, enhancing service efficiency. Recognized for resolving customer complaints effectively, fostering strong relationships, and ensuring compliance with safety regulations. Committed to driving team success and operational excellence.
Overview
11
11
years of professional experience
Work History
Team Leader
Kia of Westpoint
West Point, Georgia
05.2022 - 03.2026
- Led daily team meetings to discuss workflow and address employee concerns.
- Coordinated training sessions for new hires on customer service standards.
- Ensured compliance with safety regulations in the service department.
- Managed inventory levels to optimize parts availability for repairs.
- Implemented process improvements to enhance service efficiency and quality.
- Collaborated with management to streamline operations and improve performance.
Project Supervisor
U.S. Military Maintenance
Atlanta, USA
08.2017 - 03.2022
- Reviewed plans from architects and consulted with clients to gain a deeper understanding of project plans and objectives
- Resolved customer complaints in a professional manner, prioritizing customer satisfaction and keeping positive relationships with customers
- Hired and oversaw subcontractors for different job needs (electrical, plumbing, others)
- Managed & checked materials inventory and tracked costs for each job
- Oversaw equipment maintenance and performed routing equipment inventory inspection
- Coordinated repair schedules and resource allocation for optimal workflow.
Specialist (E-4)
Alabama National Guard
Valley, USA
02.2015 - 02.2021
- Supervised a crew of 4 contractors and coordinated subcontractors as needed
- Team leader in Alabama National Guard unit, responsible for activities of 4 squad members
- Served as Company Commander and later as Battalion Commander at Lyman Ward Military Academy, with responsibility for the conduct and performance of over 200 cadets
- Assisted in the planning and execution of drills and exercises.
- Generated reports to track performance metrics of team members.
Education
1st Semester of College -
MARION MILITARY INSTITUTE
MARION, AL06.2017
High School Degree -
LYMAN WARD MILITARY ACADEMY
CAMP HILL, AL06.2016
Skills
- Roof construction and repair
- Plywood replacement
- Joist repair and reinforcement
- Building and installing sister joists
- Installation of felt
- Installation of tarp
- Installation of shingles
- Gutter installation
- Gutter repair
- Clearing of drains
- Clearing of downspouts
- Shaving
- Setting
- Fitting
- Installation of doors
- Installation of windows
- Installation of frames
- Deck construction
- Basement reframing
- Installation of outlets
- Troubleshooting of outlets
- Installation of GFCI's
- Installation of light fixtures
- Installation of ceiling fans
- Running of wiring
- Splicing of wiring
- Drywall installation
- Drywall repair
- Drywall removal
- Drywall replacement
- Water damage repair
- Installation of kitchen cabinets
- Installation of countertops
- Installation of sinks
- Installation of laundry appliances
- Installation of kitchen appliances
- Run and fit pipe
- Leak repair
- Toilet installation
- Sink installation
- Room prep
- Cleaning
- Wall patching
- Sanding
- Taping
- Color matching
- Paint blends
- Inside painting
- Outside painting
- Landscaping
- Disaster relief
- Tree removal
- Trimming of trees
- Trimming of bushes
- Drain installation
- Lawn maintenance
- Weeding
- Laying down pine straw
- Laying down rocks
- Employee training
- Process improvement
- Workflow management
- Resource allocation
- Problem solving
- Leadership
- Team supervision
- Overseeing daily activities
- Task delegation
Customer Service Management
- Reviewed plans from architects and consulted with clients to gain a deeper understanding of project plans and objectives
- Resolved customer complaints in a professional manner, prioritizing customer satisfaction and keeping positive relationships with customers
- Hired and oversaw subcontractors for different job needs (electrical, plumbing, others)
- Managed & checked materials inventory and tracked costs for each job
- Oversaw equipment maintenance and performed routing equipment inventory inspection
Skills Experience
Roof construction and repair including plywood replacement, joist repair and reinforcement, building and installing sister joists, and installation of felt, tarp, and shingles, Gutter installation, repair, and clearing of drains and downspouts, Shaving, setting, fitting and installation of doors, windows, and frames, Deck construction, Basement reframing, Installation and troubleshooting of outlets, GFCI's, light fixtures, ceiling fans, Running and splicing of wiring, Drywall installation, repair, removal, and replacement for walls and ceilings, Water damage repair for popcorn and flat ceilings, Kitchen cabinets, countertops, and sinks, Laundry and kitchen appliances, Run and fit pipe, leak repair, Toilet and sink installation, Room prep (cleaning, wall patching, sanding, taping), Color matching/paint blends, Inside/Outside painting including walls, ceilings, doors, molding, Disaster relief, tree removal, trimming of trees and bushes, Drain installation, lawn maintenance, weeding, laying down pine straw, rocks
Leadership Experience
- Supervised a crew of 4 contractors and coordinated subcontractors as needed
- Team leader in Alabama National Guard unit, responsible for activities of 4 squad members
- Served as Company Commander and later as Battalion Commander at Lyman Ward Military Academy, with responsibility for the conduct and performance of over 200 cadets
- Maintained a Schedule for 8 Team members weekly at KIA
- Did after hour repair classes and training for new team members for upcoming event.
Timeline
Team Leader
Kia of Westpoint
05.2022 - 03.2026
Project Supervisor
U.S. Military Maintenance
08.2017 - 03.2022
Specialist (E-4)
Alabama National Guard
02.2015 - 02.2021
1st Semester of College -
MARION MILITARY INSTITUTE
High School Degree -
LYMAN WARD MILITARY ACADEMY