Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
CPR Certified (American Heart Association)
Timeline
Generic

Benjamin Phillips

Minden,LA

Summary

Progressing Retail Supervisor/Administrative Assistant bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency. Offers an array of clerical and retail customer service experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Supervisor/Administrative Assistant

TG Companies LLC
02.2019 - Current
  • Priced inventory to assist with efficient restocking.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed supervisory tasks related to supervising a small business with up to 4 employees at a time supervised.
  • Trained newly hired sales associates in positive customer service experiences.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors in a positive manner for business development.
  • Placed orders for materials needed for business purposes.
  • Supported staff with difficult customers and provided solutions, if available to alleviate said situations.
  • Positively educated and assisted customers with different merchandise if necessary.
  • Built and maintained exceptional customer relationships through prompt responses to inquiries made and going above and beyond to accommodate any requests.


Education

High School Diploma -

Pathways In Education-Louisiana Inc.
Shreveport, LA
05.2018

Skills

  • Persuasive Negotiations
  • Operational Efficiency
  • Effective Working Relationships
  • New Employee Orientation
  • Reading Comprehension
  • Maintaining Clean Work Areas
  • Customer Service Management
  • Merchandise Inspection
  • Special Assignments
  • Drawer Preparation
  • Scheduling and Time-Tracking
  • Handling Complaints
  • Computer Proficiency
  • Retail Industry Experience
  • Manage Employees

Accomplishments

Completion of EMT program - 212 Hours - January 2023

School Of EMS [Tyler, Texas]


Certification

CPR Certified American Heart Association

CPR Certified (American Heart Association)

Certified to perform CPR on infants, children and adults. (Expires Sept. 2024)

Timeline

Retail Supervisor/Administrative Assistant

TG Companies LLC
02.2019 - Current

High School Diploma -

Pathways In Education-Louisiana Inc.

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Benjamin Phillips