Summary
Overview
Work History
Education
Skills
References
Timeline
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Benjamin Phillips

Benjamin Phillips

Starkville,MS

Summary

  • Seasoned Front Office Supervisor with background in hospitality and customer service. Experience includes overseeing daily operations, training team members, and improving guest satisfaction levels. Strong skills in problem-solving, leadership, and communication have led to streamlined front office processes and enhanced team productivity. Consistently recognized for the ability to manage multiple tasks while ensuring high-quality service delivery.
  • Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
  • Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

6
6
years of professional experience

Work History

Front Office Supervisor

Hampton Inn Starkville
STARKVILLE, Mississippi
01.2024 - Current
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw daily operations of front office, ensuring efficient and effective service delivery.
  • Scheduled staff shifts and assigned duties as needed.
  • Kept close eye on front desk to promptly address and resolve issues.
  • Monitored office inventory to maintain supply levels.

Front Desk Agent

Hampton Inn Starkville
STARKVILLE, Mississippi
05.2022 - 07.2023
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

TV Production Assistant

WCBI-TV LLC
Columbus, Mississippi
03.2022 - 05.2022
  • Set up and operated cameras, teleprompters and audio mixing equipment.
  • Operated Adobe Photoshop and After Effects software to edit footage.
  • Developed and uploaded video files to social media accounts and website.

Frozen, Dairy, and Meat Associate

Walmart
Starkville, MS
02.2019 - 03.2021
  • Prepared merchandise for purchase or rental.
  • Maintained records related to sales for store management.
  • Handled returns and exchanges according to company policies.
  • Stocked shelves with frozen, dairy, and meat products to ensure adequate inventory levels.
  • Performed regular quality checks on all products to guarantee freshness and safety standards.

Education

Bachelor of Arts - Communication Studies

Mississippi State University
Starkville, MS
05.2022

Associate of Arts - Multidisciplinary Studies

Coahoma Community College
Clarksdale, Mississippi
05.2017

Skills

  • Decision-making capacity
  • Scheduling and calendar management
  • Staff training and development
  • Guest relations management
  • Effective planning
  • Effective multitasking
  • Employee supervision

References

Jordan Smith
General Manager 

Hampton Inn Starkville
662-574-5550

Terry Likes

Communications Department Head & Professor 

Mississippi State University

(662)-325-8033

Tlikes@comm.msstate.edu 

Aundrea Self

Director of Outreach & Engagement for MSU College of Business

(662)-549-9241

Timeline

Front Office Supervisor

Hampton Inn Starkville
01.2024 - Current

Front Desk Agent

Hampton Inn Starkville
05.2022 - 07.2023

TV Production Assistant

WCBI-TV LLC
03.2022 - 05.2022

Frozen, Dairy, and Meat Associate

Walmart
02.2019 - 03.2021

Bachelor of Arts - Communication Studies

Mississippi State University

Associate of Arts - Multidisciplinary Studies

Coahoma Community College

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Benjamin Phillips