Benjamin Pierce
Wentzville,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and excellent time management Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Financial advisor position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
customer service
Rideshare – Uber & Lyft
10.2019 - Current
- Positive, pleasant, informative interactions
- Driven and persistent in achieving daily revenue goals
- Engaging interaction with riders
- Developed and refined work schedule averaging 60+ hour weeks
- Additional
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Sought ways to improve processes and services provided
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Trained staff on operating procedures and company services
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Cross-trained and provided backup support for organizational leadership
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Met customer call guidelines for service levels, handle time and productivity
- Maintained up-to-date knowledge of product and service changes
- Investigated and resolved accounting, service and delivery concerns
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Exhibited high energy and professionalism when dealing with clients and staff
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Responded proactively and positively to rapid change
- Created and maintained detailed database to develop promotional sales
- Delivered prompt service to prioritize customer needs
- Promptly responded to inquiries and requests from prospective customers
- Investigated and resolved customer inquiries and complaints quickly
- Managed timely and effective replacement of damaged or missing products
- Trained new personnel regarding company operations, policies and services
Personal Trainer
DFM (Dynamic Fitness Management)
Wentzville Club Fitness, MO
01.2016 - 01.2019
- Evolved problem-solving skills for unique situations
- Passionate about helping people achieve their personal goals and highlighting areas of improvement.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Demonstrated proper form and technique to prevent injury.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Collaborated with other fitness professionals to develop and implement new programs.
- Utilized effective record-keeping system for tracking customer information.
Shift Lead Manager
01.2015 - 01.2019
- Delegated daily job responsibilities to team members based on projected daily sales forecasting
- Responsible for in store cash requirements and accuracy
- Managed food production and store supply inventories according to outlined projections
- Identifying and correcting potential problems involving daily operations
- Exemplary customer service skills and complaint resolution
Risk Manager
Pike Kappa Alpha Alumni
12.2009 - 12.2014
- Instituted regular safety inspections and hazards management strategies to keep operations compliant
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation
- Devised new systems and specific processes to handle ongoing monitoring needs for potential risks
House Manager
, Missouri
01.2009 - 01.2013
- Responsible for general housing maintenance including living quarters and community area
- Repaired any damage and resolved any housing problems.
- Reported higher concern issues or problems to Chapter Leaders.
- Implemented plans of action to clean, repair, and improve current housing needs per semester.
- Responsible for public relations involving Houses reputation.
- Managed day-to-day operation of home to comply with regulations and agency standards
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness
- Defined clear targets and objectives and communicated to other team members
Education
Bachelor of Finance - Investment and Portfolio Management
University of Missouri
12.2019 - 08.2021
Associate of General Business -
St. Louis Community College
12.2013 - 01.2015
Studying Security Industries Essentials Accomplishments - Financial Planning
SIE
05.2022 - 06.2022
Skills
Quality service
Activities scheduling
Event oversight
Teambuilding
Preventive Maintenance
Inventory replenishment
Materials requisition
Written Communication
Flexible and Adaptable
Analytical and Critical Thinking
Problem-Solving
Multitasking Abilities
Decision Making
Exceptional customer service
Customer service professional
Timeline
Studying Security Industries Essentials Accomplishments - Financial Planning
SIE
05.2022 - 06.2022
Bachelor of Finance - Investment and Portfolio Management
University of Missouri
12.2019 - 08.2021
customer service
Rideshare – Uber & Lyft
10.2019 - Current
Personal Trainer
DFM (Dynamic Fitness Management)
01.2016 - 01.2019
Shift Lead Manager
01.2015 - 01.2019
Associate of General Business -
St. Louis Community College
12.2013 - 01.2015
Risk Manager
Pike Kappa Alpha Alumni
12.2009 - 12.2014
House Manager
01.2009 - 01.2013