Summary
Overview
Work History
Education
Skills
Awards
PROFILES
Work Availability
Timeline
Benjamin Pitkethly

Benjamin Pitkethly

Customer Success Manager
Boulder,Colorado

Summary

Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.

Overview

27
27
years of professional experience

Work History

Server

1914 House
05.2021 - Current
  • Trained new servers in company policies, guest service standards, and best practices.
  • Handled high-volume shifts without compromising service quality.
  • Upheld company policies and standards, demonstrating commitment and reliability.

Customer Success Manager

Sovrn
08.2022 - 05.2024
  • Successfully managed a portfolio of 45 publisher and merchant accounts, resulting in a 20% increase in engagement and conversion rates annually
  • Monitored and analyzed customer feedback to identify opportunities for improvement through reporting programs and CRM's resulting in a 10% churn rate.
  • Coordinated a streamlined onboarding process, reducing onboarding time by 30% while maintaining a high-touch, 'white glove' approach
  • Fostered strong client relationships to enhance customer satisfaction and loyalty.
  • Analyzed customer feedback to identify trends and implement improvements in service delivery.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.

Membership/Sales Account Manager

9round Kickbox Fitness
01.2021 - 03.2022
  • Initiated sales drives to increase membership sales by 30% annually.
  • Analyzed business trends with routine data tracking and regular trend analysis, adapting strategies to capture business and achieve profit targets.
  • Kept churn rate to 15% throughout time at 9Round.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Server

Le French Cafe
05.2019 - 01.2022
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
  • Managed multiple tables efficiently, prioritizing tasks to enhance overall dining experience.
  • Trained and mentored new staff on restaurant procedures and customer engagement techniques.
  • Handled cash transactions accurately, maintaining register balance and processing payments efficiently.

Sales Associate

Boulder Dodge
11.2017 - 01.2019
  • Increased sales by cold calling and networking
  • Leveraged dealership training methods to help the customer sales experience
  • Assisted customers in finding suitable products according to their needs selling 3-4 vehicles a month
  • Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image.

Manufacturing Team Lead

Spectra Logic
04.2012 - 08.2017
  • Led daily manufacturing operations, ensuring compliance with safety regulations and quality standards.
  • Trained and mentored team members on production processes and best practices.
  • Implemented process improvements that enhanced operational efficiency and reduced downtime.
  • Coordinated workflow between departments to optimize productivity and resource allocation.

District Account Manager

Primerica
04.2013 - 03.2016
  • Guided families to become financially independent and secure by choosing beneficial financial products, Investments and Life Insurance with a 45% success rate
  • Trained and hired new team members to the companies structure to increase accounts for my business keeping within the 25% average churn rate.
  • Increased productivity and revenue for my team and the company by 25% each quarter

Travel Consultant

Scottish Gatherings
02.1998 - 07.2001
  • Addressed customer complaints or concerns quickly to maintain high levels of satisfaction.
  • Provided excellent customer service through phone calls, emails, or in-person appointments.
  • Built rapport with hospitality and travel personnel to negotiate favorable packages.
  • Developed personalized travel itineraries tailored to client preferences and interests.
  • Conducted in-depth destination research to provide expert recommendations on accommodations and activities.

Education

Bachelor of Arts - Tourism & Hospitality Management

University of Abertay Dundee, Dundee, Scotland
07-2001

Skills

  • SaaS and B2B sales experience
  • CRM software
  • Customer retention
  • Cross-functional team leadership and communication
  • Account Management
  • Guest engagement
  • Negotiation
  • Strong work ethic
  • Exceptional customer service
  • Customer account management
  • Customer relationship building
  • Client relations

Awards

Business award from Strathclyde University, Glasgow, Scotland, Green Card Holder

PROFILES

www.linkedin.com/in/ben-pitkethly-6a78926b

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Type

Full Time

Work Location

Hybrid

Timeline

Customer Success Manager - Sovrn
08.2022 - 05.2024
Server - 1914 House
05.2021 - Current
Membership/Sales Account Manager - 9round Kickbox Fitness
01.2021 - 03.2022
Server - Le French Cafe
05.2019 - 01.2022
Sales Associate - Boulder Dodge
11.2017 - 01.2019
District Account Manager - Primerica
04.2013 - 03.2016
Manufacturing Team Lead - Spectra Logic
04.2012 - 08.2017
Travel Consultant - Scottish Gatherings
02.1998 - 07.2001
University of Abertay Dundee - Bachelor of Arts, Tourism & Hospitality Management

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