Benjamin Popovich
Torrington,CT
Summary
Enthusiastic, steady leader with comprehensive knowledge in team building, project management, and procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive success.
Overview
24
24
years of professional experience
Work History
Gig Work
Various
Torrington, CT
03.2018 - Current
- Various gig jobs with Uber, Lyft, and Doordash. Driving customers all over New England and the Tri-State area with Uber and Lyft. Picking up food deliveries and online orders, as well as personally shopping and delivering grocery & retail orders for customers with Doordash.
Owner
Val's Vittles Food Truck
Burlington, CT
03.2016 - 10.2022
- Ensured compliance with local, state, and federal regulations.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Established policies for cash handling procedures to maximize security measures.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Supervisor
D'Angelo Grilled Sandwiches
Avon, CT
05.2000 - 07.2016
- Maintaining high levels of customer satisfaction through prompt and effective resolution of customer complaints
- Ensured effective fulfillment of job duties through assistance and instruction provided to subordinates.
- Oversaw and managed inventory to maintain optimal stock levels and minimize waste.
- Maintained a safe working environment in compliance with safety protocols and regulations.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed daily cash operations and ensured accurate record-keeping.
Department Lead
Kohls Department Store
Canton, CT
10.2006 - 04.2009
- Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.
- Managed store operations including sales, customer service, inventory control and compliance with company policies.
- Developed and implemented strategies to increase store profitability and reduce costs.
- Ensured that all merchandise was properly displayed and stocked according to company guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Utilized pre-determined corporate plans to merchandise new products.
Skills
- Training and mentoring
- Processes and procedures
- Complex Problem-Solving
- Time Management
- Customer Service
- Enthusiasm
- Organization
- Teamwork
Timeline
Gig Work
Various
03.2018 - Current
Owner
Val's Vittles Food Truck
03.2016 - 10.2022
Department Lead
Kohls Department Store
10.2006 - 04.2009
Supervisor
D'Angelo Grilled Sandwiches
05.2000 - 07.2016
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