BENJAMIN PORTER
Silver Spring,MD
Summary
Detail-oriented IT Analyst with a proven track record in designing, implementing, and monitoring efficient IT systems. Demonstrated expertise in problem-solving and analytics has led to significant process streamlining and enhanced system performance. Leveraging comprehensive knowledge of IT infrastructure and strong communication skills to drive business efficiency and productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Specialist (Systems Analysis/Applications Software)
Internal Revenue Service
Lanham, MD
05.2023 - Current
- Testing Business Master File programs on the International Business Machines (IBM)'s Time Sharing Option (TSO) environment for IBM mainframe operating systems, including OS/360 MVT, OS/VS2 (SVS), MVS, OS/390, and z/OS for the processing of business tax forms
- Evaluate and process up to 60 different business forms residing on Business Master File to ensure transactions are posted in timely manner and if penalties need to be assessed for specific entities
- Lead and organize post testing meetings in Microsoft Teams to ensure team initiated correct testing processes and resolve any inaccurate steps or data for future testing seasons
- Train team members for understanding of Business Master File understanding and testing step execution
- Evaluate and initiate the five programs of Business Master File for testing: Conversion, Preposting, Posting and Analysis, Refunds and Extracts
- Process test cases and test data are using IBM's Time-Sharing Option (TSO) using programming language and command prop keys and data
- Gather work request data with unique entity name, identification number for testing initiation, detailed test descriptions, pretest conditions, and expected results to validate requirements in our Business Master File's individual Requirements Verification Traceability Matrix
- Create job aids for Business Master File testing understanding with detailed explanations of programming language and commands
Owner
BJP Hauling LLC
Fort Washington, MD
01.2022 - 05.2023
- Organize daily operations of load securing and routing to ensure timely deliveries for drivers
- Track budget and daily expenses such as fuel and repairs
- Interview, onboard and train new drivers
- Adhere to and track federal drug policy regulations for drivers for commercial vehicle operating compliance
- Maintain accounting, insurance, permits, and other business-related tasks and finances to ensure profitably
- Ensuring compliance by confirming vehicles are operating within all relevant regulations, such as those from the Department of Transportation (DOT) and the Federal Motor Carrier Safety Administration (FMCSA)
- Organizing maintenance schedule of equipment
- Create and maintain new customer relationship with active communication shippers and brokers, ensuring smooth and efficient transportation of goods
NERC CIP Compliance - Senior Information Technology Analyst
Exelon Corporation
Baltimore, MD
09.2021 - 01.2022
- Assess audit reviews and regulate risk and compliance measures for IT teams within Exelon
- Lead review meetings with team members and subject matter experts to determine if regulatory process were met and within compliance
- Identify process being followed correctly and ensure effective risk regulatory and policy abidance
- Provide Internal Control guidance around NERC CIP standards to Exelon stakeholders
- Provide input to implementation plans and standard operating procedures as they relate to information systems security
- Assist/lead teams in cyber security Incident Reporting and Response Planning to ensure compliance standards are met
Compliance - Information Technology Analyst
Exelon Corporation/Pepco
Washington, DC
04.2019 - 09.2021
- Managed security patching and cyber threat vulnerabilities for Exelon's assets to protect from hacking, viral infection, and possible endpoint threats
- Extracted patching data reports using Oracle Business Intelligence Enterprise Edition (OBIEE) to analyze patch name, devices, software name and version to meet and review with subject matter experts to ensure correct updates are applied
- Evaluated new security patches to be implemented, processed, and replaced to maintain Exelon compliance regulation and security protection
- Analyzed patch data, URLs, IDs, software names and vendor names to assess risk level
- Created patch source reviews and device patch notifications to ensure device owner list of patches align with device counts
- Managed NERC (North American Electric Reliability Corporation) CIP compliance and security tasks
- Enhanced regulatory, strategic, and operational performance to keep in alignment by ensuring patch application and patch mitigating deadlines
- Restructured security patching processes so correct data is being processed in AssurX tool
- Visit cyber defense vendor sites to find new patch releases and determine if applicable to current versions of Exelon servers
- Managed effective action plans to respond to audit discoveries and compliance violations
- Enhanced accountability and responsibility for compliance by efficiently allocating tasks such as assessments, mitigation, monitoring, and auditing
- Lead meetings with cross-functional teams to gather technical information and to develop workflows, processes, procedures, policies, requirements, and other documentation to meet compliance with NERC CIP reliability standards
- Maintain proper change management documentation for all hardware and software modifications
Associate Security Information Technology Analyst
Exelon Corporation/Pepco
Washington, DC
02.2017 - 04.2019
- Managed physical and logical access for employee/contractor user accounts under Exelon and Exelon companies
- Guided users through Identity and Access Management process, using Access Governance System and Access Control and Automated System, to gain access for NERC (North American Electric Reliability Corporation) restricted and non-restricted areas
- Assisted users with expediting requests through Identity and Access Management process and escalate urgent access needs
- Served as weekly Identity and Access Management on-call operator for escalated requests submitted by users or via company's help desk through Service Now and Service Manager applications
- Work directly with SOC teams to expedite urgent requests and managed user accounts using Active Directory, Access Governance System, Access Control and Automation System, CCure, Andover and ePeople HR system
- Created and managed active directory accounts for Artificial Intelligence and RPA (Robotic Process Automation) bots for testing of user account automation of service requests through Service Now and Service Manager Applications
- Fixed technical system issues that occurred and feed incorrect information for user profiles
- Managed contractor end dates, incorrect manager and title assignments, and work location inputted incorrectly
- Fixed Home Drive mapping access issues for users
- Adjusted and rectified any Microsoft Exchange login, data and connection issues for users
- Provided access to applications needed for everyday work by identifying and adding user to correct Active Directory Groups needed
- Removed application access from specific Identity and Access Management handled applications and Active Directory groups
- Provisioned and revoke logical access through Exelon's Passport Asset Suite/Nuclear/Exelon Power, Customer Care and Billing, Meter Data Management, Project and Portfolio Management Center, Treasury Workstation, SAP, Utility UIQ applications
- Investigated rejection badge scans to help user submit request to gain access to specific area using CCure and Andover to identify area name and determine if area is restricted or non-restricted
- Fixed users' access at Baltimore Headquarter building using S2 elevator maintenance application
Identity and Access Management Contractor Manager
Exelon Corporation
Baltimore, MD
09.2016 - 02.2017
- Managed contractors on Access Management team - approved timecards, confirmed access tickets were completed in timely and correct manner, ensure excellent customer service was provided
- Provisioned and revoked building access for employees at company's multiple client sites
- Directed computer and network access of client sites with CCure computer software, 'Andover Continuum' computer software and Active Directory
- Created badges using CCure and printer software for personnel aligned to Exelon/Pepco merger
- Used Remote Desktop Connection to revision access for company's employees
Education
Bachelor's Degree of Science - Computer Information Systems/Computer Science
Stevenson University
Owings Mills, MD05.2015
Associate's Degree of Science - Computer Science
College of Southern Maryland
La Plata, MD12.2013
Skills
- Data Analysis
- Audit Coordination
- Business Intelligence
- Project/Contract Leadership
- Critical Thinking
- Network/Computer Configuration
- Security Implementation and Protocols
- Extensive Problem Solving
- Active Directory
- Customer Fulfillment
- Interpersonal Skills
- Governance Management Strategies
- Systems Analysis
- Microsoft Application Knowledge
- ITIL Framework
- Software Diagnosis
- Cybersecurity Expertise
- Contract Management
- IT Compliance
- Risk Compliance
- Process Improvement
- Time Management
Certification
- CompTia Security Plus Certification, In progress, 04/19/25
- CompTia CASP Plus Certification, In progress, Planning on taking after CompTia Security Plus Certification is completed.
Awards
2021 Compliance and Audit Initiative Standout, Exelon Corporation, Constructed and lead meetings through audit for patch data research and application to Exelon servers to ensure quarterly compliance regulations and deadlines were achieved.
Clearances
- Public Trust
- Willing to be sponsored for a Confidential, Secret, Top Secret/Sensitive Compartmented Information (TS/SCI) Polygraph
Timeline
Information Technology Specialist (Systems Analysis/Applications Software)
Internal Revenue Service
05.2023 - Current
Owner
BJP Hauling LLC
01.2022 - 05.2023
NERC CIP Compliance - Senior Information Technology Analyst
Exelon Corporation
09.2021 - 01.2022
Compliance - Information Technology Analyst
Exelon Corporation/Pepco
04.2019 - 09.2021
Associate Security Information Technology Analyst
Exelon Corporation/Pepco
02.2017 - 04.2019
Identity and Access Management Contractor Manager
Exelon Corporation
09.2016 - 02.2017
Bachelor's Degree of Science - Computer Information Systems/Computer Science
Stevenson University
Associate's Degree of Science - Computer Science
College of Southern Maryland