Benjamin Postlethwait
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
13
13
years of professional experience
Work History
Awards Specialist II
O'Reilly Auto Parts
07.2019 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Preparing, assembling, and packaging various types of awards for use by customers and vendors at car shows, races and events.
- Maintain existing account data for professional customers including updates of addresses, base stores, phone numbers, email addresses, account types, paperless options and terms.
- Performed various accounts payable related tasks and process both expense invoices (paper and electronic).
- Trained all new employees on maintaining laser engravers and how to use the Adobe software used in creating all designs for plaques and signage.
Sales Manager and Loyalty Ambassador
Kum & Go
03.2016 - 05.2019
- Recruited, trained and developed the best associates to drive a high performance team that consistently exceed customer expectations
- Oversaw Inventory management which includes managing relationships with vendors
- Responsible for ensuring personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
- Assisted in managing controllable cost by being educated on procedures for reducing inventory control, cash control, margin objectives and day-to-day operations expenses.
Sales Associate
Gold Mountain Communications
02.2014 - 02.2016
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved top performer status within the company due to consistent high sales numbers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Manager on Duty
Ocean Zen
06.2011 - 05.2013
- Assessed the impact of new policies or procedures on operational efficiency before implementation thus allowing for continuous improvement efforts.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Mentored team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Recruited, interviewed and hired employees.
Education
High School Diploma -
Ozark High School
Ozark, MO05.2012
Skills
- Documentation Management
- Analytical Thinking
- Project restructuring
- Customer Relations
- Expert Problem Solving
- Process Analysis
- Management collaboration
- Supply Management
- Improvement plan knowledge
- Quality Assurance
- Needs Assessment
- Teamwork and Collaboration
Timeline
Awards Specialist II
O'Reilly Auto Parts
07.2019 - Current
Sales Manager and Loyalty Ambassador
Kum & Go
03.2016 - 05.2019
Sales Associate
Gold Mountain Communications
02.2014 - 02.2016
Manager on Duty
Ocean Zen
06.2011 - 05.2013
High School Diploma -
Ozark High School
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