Benjamin Preston
DeBary,FL
Summary
Customer service professional bringing extensive experience in the automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Extensive team leadership, notably at Dillard's as a CCTV Operator. Proven ability to enhance security measures while maintaining a customer-oriented approach. Adept at multitasking, ensuring operational efficiency and fostering a safe, collaborative work environment.
Overview
15
15
years of professional experience
Work History
CCTV Operator
Dillard's
Oviedo, FL
11.2023 - 10.2025
- Monitored live CCTV feeds to ensure safety and security of premises.
- Conducted regular inspections of surveillance equipment for optimal performance.
- Responded promptly to incidents, documenting findings for management review.
- Collaborated with law enforcement to provide evidence in cases of theft or misconduct.
- Supplied extracts from CCTV recordings to maintain records.
Assistant General Manager
Mobil 1 Lube Express
Aventura, FL
02.2020 - 03.2020
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Performed work on vehicles when team members needed help or instruction.
Service Advisor
Rob Lambdin's University Dodge
Davie, FL
03.2019 - 02.2020
- Answered questions and provided information about customer's vehicles and their maintenance needs.
- Responded to all customer inquiries thoroughly and professionally.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Daily use of CDK system and Shoretel phone logs.
- Possessed expert knowledge of not only our products, but also competitive and third party products as well, and translated that knowledge into business strategy.
- Promoted strong customer satisfaction by making sure all customer needs and concerns were addressed on their first visit before leaving.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Oil Change Technician
Mobil 1 Lube Express
Hollywood, FL
11.2018 - 03.2019
- Greeted customers and answered questions about oil changes and other services
- Suggested additional services to customers in order to meet up-sell goals
- Kept shop areas neat, clean and free of safety hazards
- Checked fluids, tires, filters and other systems as part of a 21-point inspection
Delivery Driver
LDS Courier Service
Orlando, FL
12.2017 - 09.2018
- Delivered tires and parts from warehouses to major dealerships and small local shops.
- Loaded truck and properly secured items to prevent damage during transportation.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Submitted receipts and money received from deliveries at the end of each shift.
- Fostered positive working relationships with customers by responding to their questions and concerns.
Technician
Autotronics
Oviedo, FL
01.2017 - 08.2017
- Performed routine maintenance on vehicles.
- Changed oil, all filters, wiper blades, fluid exchanges, shuttled customers, assisted mechanics with work, cleaned the shop routinely.
- Executed diagnostics, troubleshooting and evaluations on vehicles.
- Monitored inventory and reported items to be restocked.
Lube Technician
Autonation Chevrolet West Colonial
Orlando, FL
01.2016 - 11.2016
- Executed diagnostics, troubleshooting and evaluations on vehicles.
- Provided mentoring and training to high school students.
- Changing oil, all filters, light bulbs, tires and wheels, batteries, etc.
- Promoted shop safety by working in a safe manner.
Senior Technician
Valvoline Instant Oil Change
Oviedo, FL
06.2013 - 11.2013
- Completed preventative maintenance on set schedules.
- Monitored inventory and reported items to be restocked.
- Provided outstanding customer service.
- Open/ close/ 3rd key
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Changing oil, all filters, light bulbs, fluid services, wiper blades, fluid top-offs, etc
Recreation Assistant
City Of Oviedo
Oviedo, FL
02.2011 - 02.2012
- Supervising the city's skate park.
- Handling, counting, & depositing money.
- Maintained detailed personal records of members.
Education
High School Diploma - undefined
Paul J. Hagerty High School
Oviedo, FL2011
Skills
- Customer-centric
- Motivated problem solver
- Proficient in managing multiple tasks
- Proven team leadership
- Sales proficiency
- Detail-oriented organization
- Proactive self-starter
- POS system management
- Analytical reasoning
- Engaged listening
Timeline
CCTV Operator
Dillard's
11.2023 - 10.2025
Assistant General Manager
Mobil 1 Lube Express
02.2020 - 03.2020
Service Advisor
Rob Lambdin's University Dodge
03.2019 - 02.2020
Oil Change Technician
Mobil 1 Lube Express
11.2018 - 03.2019
Delivery Driver
LDS Courier Service
12.2017 - 09.2018
Technician
Autotronics
01.2017 - 08.2017
Lube Technician
Autonation Chevrolet West Colonial
01.2016 - 11.2016
Senior Technician
Valvoline Instant Oil Change
06.2013 - 11.2013
Recreation Assistant
City Of Oviedo
02.2011 - 02.2012
High School Diploma - undefined
Paul J. Hagerty High School
References
- Paul McClay, Avionics Technician, USAF - Tampa, FL 407-451-1972
- Nate Alvarez, Waste Water Plant Technician, Seminole County - Altamonte, FL 407-607-0441
- Andrew Hampton, Disabled Veteran, U.S. Army - Milton, FL 850-614-5910