Benjamin Prince III

Operations Manager

Morrison Healthcare

Neptune City

01.2015 - 12.2019

Managed daily operations to ensure efficient service delivery in healthcare settings.
Coordinated staff schedules to optimize workforce allocation and coverage.
Implemented process improvements to enhance patient satisfaction and operational efficiency.
Oversaw inventory management and procurement of supplies for healthcare facilities.
Trained new employees on operational procedures and safety protocols.
Facilitated communication between departments to streamline workflow and resolve issues.
Ensured compliance with healthcare regulations and internal policies during operations.
Analyzed operational data to identify trends and inform decision-making processes.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Managed scheduling, training and inventory control.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Analyzed data from daily reports to identify trends in production performance metrics.
Maintained accurate inventory records to track stock levels and minimize costs.
Responded to information requests from superiors, providing specific documentation.