Benjamin Pruette

• Facilitated delivery and tuning of skis in an upscale ski resort environment.

• Conducted ski equipment diagnostics and repairs to ensure optimal performance for customers.
• Assisted customers in selecting appropriate gear based on skill level and terrain preferences.
• Exceeded customer expectations through personalized services such as pre-booking consultations on ideal equipment based on their needs and abilities.
• Assisted in fitting customers with appropriate gear, improving satisfaction and safety on the slopes.

• Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures.
• Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
• Delivered effective safety debriefings to guests to promote safe environment.
• Led adventure tours, UTVs, hiking, archery, and Jeeps.
• Facilitated programs for corporate and social groups in hiking, mountain biking, court activities and team building events

• Learned and enforced lift rules, policies and procedures.
• Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
• Performed pre-operation inspections and post-operation shutdown procedures.
• Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
• Improved lift safety by conducting regular maintenance checks and addressing potential hazards promptly.

• I worked in guest services at a high end luxury resort ranch. I would float around and work many shifts, serving meals, guiding hikes, housekeeping, and even landscaping.

• I started out in the position of a warehouse order builder, which I would use heavy machinery to place products and load onto trailers. I then worked my way up to Warehouse Stocker, I would use a Forklift to lift heavy products into warehouse shelves.