Benjamin Quartey
Richmond,USA
Summary
Results-driven IT Consultant with expertise in IT solutions design and cross-functional collaboration. Proven ability to enhance productivity through innovative technology integration, demonstrating a solid understanding of risk management, threat analysis, network security, and compliance. Eager to apply the skills learned in a practical environment, and contribute to protecting organizational assets and data. Known for identifying performance gaps and leading initiatives that foster technology adoption and interdepartmental collaboration. Seeking an entry-level opportunity to gain hands-on experience and grow within a collaborative, security-focused team, and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Consultant
Nyanta Nana Holdings
Richmond, USA
11.2024 - Current
- Partner with cross-functional teams to design and integrate IT solutions that support operations, resulting in smoother system adoption and stronger interdepartmental collaboration.
- Conduct in-depth assessments of IT infrastructure to identify risks, performance gaps, and opportunities for innovation, providing leadership with clear roadmaps for upgrades and cost savings.
- Lead staff training sessions on new platforms, ensuring employees not only understand, but also confidently use technology to enhance productivity and improve client services.
IT Specialist
Dancy Enterprises
Glen Allen, USA
06.2023 - 11.2024
- Streamlined data tracking and reporting workflows by leveraging automation within CRM tools, which improved accuracy and saved staff an average of 10 hours per week.
- Researched, recommended, and deployed new digital platforms to support real estate transactions, positioning the business as a forward-thinking leader in property services.
- Provided responsive technical support to staff, resolving system breakdowns quickly to minimize disruptions to property management and client services.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
Customer Service Representative
T-Mobile, Custom Wireless
Henrico, VA
02.2021 - 05.2023
- Assisted customers with inquiries regarding mobile services and plans.
- Resolved customer complaints using effective problem-solving techniques.
- Collaborated with team members to enhance service quality.
- Conducted follow-up calls to ensure customer satisfaction post-interaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Science -
University of Ghana
05.2024
Skills
- IT solutions integration
- Infrastructure assessment
- Staff training
- Technical support
- Digital platform deployment
- Data analysis
Certification
- CompTIA Security +
- CompTIA Security X
- Certified Information Security Manager (CISM)
Timeline
IT Consultant
Nyanta Nana Holdings
11.2024 - Current
IT Specialist
Dancy Enterprises
06.2023 - 11.2024
Customer Service Representative
T-Mobile, Custom Wireless
02.2021 - 05.2023
Bachelor of Science -
University of Ghana
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