Benjamin Rewolinski
Milwaukee,WI
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Hertz Rental Car
Milwaukee, WI
06.2023 - 03.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Enforced federal, state, local and company rules for safety and operations.
- Conducted employee observations and documented findings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Flex Service Representative
Hertz Rental Car
Milwaukee, WI
01.2022 - 06.2023
- Recommended additional products, services and benefits for customers.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
Forge Press Operator
Milwaukee Forge
Milwaukee, WI
06.2021 - 11.2021
- Observed strict safety protocols around sharp tools and machinery to avoid accidents and remain compliant with OSHA regulations.
- Operated Forge Press and Trim Press machines, making appropriate changes to operating settings and tool positions to accurately produce parts.
- Identified and set up correct machinery cutting speeds for each product type.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
Package Handler
FedEx
Cudahy, WI
09.2020 - 06.2021
- Assisted in loading delivery trucks with prepared packages.
- Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
- Palletized boxes to streamline movement and shipment.
Aquatics Director
Youth In Motion South Shore
Cudahy, WI
03.2017 - 10.2020
- Enhanced learning and dive skill development through interactive games and activities.
- Integrated member-service and engagement strategies to expand program enrollment and participation.
- Supervised lifeguards, maintaining employee files with up-to-date CPR, first aid, AED and spinal injury management certifications.
- Monitored pH and alkalinity of water in pool to maintain optimal levels for swimmer safety.
- Performed safety drills and audits with monthly meetings and training.
- Facilitated fun activities and games to enhance learning and mastering of dive skills.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Established, identified and assessed event goals and intended outcomes.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Advertised for upcoming events to promote engagement and involvement.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Explained principles, techniques and safety requirements to activity participants to prevent injury.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Promoted monthly events and activities to increase participation and revenue.
- Observed participants for signs of physical distress and stopped activity to administer care.
- Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
Education
High School Diploma -
South Milwaukee High School
South Milwaukee, WI06.2018
Skills
- Package loading
- Inventory control procedures
- Material storage
- Materials handling and transport
- PPE use
- Safety protocols
- Equipment oversight
- People skills
- Basic math
- First Aid/CPR
- Friendly, positive attitude
- Business Planning
- Logistics Oversight
- Performance reporting
- Organizational Management
- Incidents management
- Health and safety compliance
- Financial Management
- Program Administration
- Customer Service
- Process Improvement
- Workflow Optimization
- Inventory Management
- Production
- MS Office
Certification
CPR
AED
First Aid
Forklift (Through Company)
Timeline
Operations Manager
Hertz Rental Car
06.2023 - 03.2024
Flex Service Representative
Hertz Rental Car
01.2022 - 06.2023
Forge Press Operator
Milwaukee Forge
06.2021 - 11.2021
Package Handler
FedEx
09.2020 - 06.2021
Aquatics Director
Youth In Motion South Shore
03.2017 - 10.2020
High School Diploma -
South Milwaukee High School
CPR
AED
First Aid
Forklift (Through Company)
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