Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Benjamin Rios

Maitland,FL

Summary

Reliable and customer-focused professional with over 5 years of experience in retail and automotive service environments. Proven ability to deliver exceptional customer service, manage point-of-sale transactions efficiently, and support inventory operations. Adept at problem-solving, upselling services, and maintaining organized, well-stocked sales floors. Strong communication skills, a team-oriented mindset, and a commitment to accuracy and efficiency in fast-paced settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Auto Service Advisor

Southern Auto Group
06.2024 - 06.2025
  • Assisted customers in identifying vehicle issues and recommended appropriate services.
  • Coordinated service appointments, ensuring efficient scheduling and timely repairs.
  • Communicated detailed service estimates to clients, enhancing transparency and trust.
  • Managed customer inquiries, resolving concerns to maintain high satisfaction levels.
  • Utilized automotive software to track service history and inventory management.
  • Collaborated with technicians to streamline workflows and improve service delivery times.
  • Trained new staff on customer service protocols and operational procedures.
  • Implemented feedback systems to enhance the overall customer experience and engagement.

Night Shift Lead

Dunkin' Donuts
03.2023 - 05.2024
  • Supervised night shift operations, ensuring adherence to safety protocols and company standards.
  • Coordinated team assignments, optimizing workflow and enhancing productivity during peak hours.
  • Trained new staff on operational procedures and equipment usage to maintain efficiency.
  • Monitored inventory levels, conducting regular audits to prevent shortages and overstock situations.
  • Resolved team conflicts promptly, fostering a collaborative work environment among diverse personnel.
  • Implemented process improvements that reduced downtime and increased output quality.
  • Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.

Front End/Shelf Stocker

Walmart
08.2021 - 02.2023
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
  • Checked and pulled defective or expired products from shelves.
  • Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
  • Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.

Front End/Shelf Stocker

Publix
07.2020 - 09.2021
  • Stocked shelves efficiently to maintain organized merchandise displays.
  • Learned and followed safety protocols to ensure a safe working environment.
  • Assisted in inventory management by restocking items as needed.
  • Collaborated with team members to enhance store presentation and layout.
  • Adapted quickly to new tasks and responsibilities during peak hours.
  • Provided support in maintaining cleanliness and orderliness of stock areas.
  • Answered customer questions and provided detailed product information.

Education

City of Life Christian Academy
Kissimmee, FL

N/A - Welding

Valecia College
Kissimmee, FL

Skills

  • Strong customer service
  • Pricing and shelf labeling
  • Heavy lifting
  • Efficient organization
  • Stock organization
  • Strong leadership
  • Safety awareness
  • Training and mentoring
  • Supervisory experience
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration

Certification

OSHA 10 Certified

Timeline

Auto Service Advisor

Southern Auto Group
06.2024 - 06.2025

Night Shift Lead

Dunkin' Donuts
03.2023 - 05.2024

Front End/Shelf Stocker

Walmart
08.2021 - 02.2023

Front End/Shelf Stocker

Publix
07.2020 - 09.2021

City of Life Christian Academy

N/A - Welding

Valecia College

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Benjamin Rios