Benjamin Rios
Phoenix,AZ
Summary
Dynamic operations leader with extensive experience at LAZ Parking, excelling in vendor management and team leadership. Proven track record in enhancing operational efficiency and customer satisfaction, while implementing financial controls. Adept at fostering strong client relationships and driving profitability across multiple locations. Recognized for strategic planning and effective communication skills.
Overview
13
13
years of professional experience
Work History
Director of Operations
LAZ Parking
Phoenix, Arizona
06.2022 - Current
- Oversaw daily operations across multiple parking facilities.
- Developed and implemented efficient workflow processes for staff.
- Managed vendor relationships to ensure optimal service delivery.
- Coordinated training programs for new employees to enhance service quality.
- Analyzed operational data to identify areas for improvement.
- Led team meetings to communicate goals and expectations effectively.
- Collaborated with senior management on strategic planning initiatives.
- Managed day-to-day operations of a large staff in multiple departments.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Portfolio Manager
LAZ Parking
Phoenix, USA
03.2015 - 06.2022
- Oversaw daily operations for over 40 locations across AZ, including commercial garages and healthcare facilities.
- Collaborated with local and government clients to secure parking contracts for employees.
- Managed payroll processes and provided training to foster employee growth and success.
- Conducted monthly PNL and DLOP reviews with RVP and VP to maintain profitability.
- Assisted in developing new contracts while ensuring compliance with existing agreements.
- Facilitated monthly meetings with clients and ownerships to strengthen partnerships.
Operations Manager
LAZ Parking
San Diego, USA
09.2012 - 03.2015
- Managed revenue control for commercial properties in La Jolla and Pacific Beach.
- Ensured cleanliness and orderliness of parking areas to maximize usage.
- Tracked and submitted monthly revenue reports for all locations.
- Inspected and repaired parking equipment across various sites.
- Coordinated with vendors for proper maintenance of parking equipment.
- Collaborated with local businesses to increase monthly parkers and validate parking.
- Conducted audits on key card activity to prevent misuse.
- Oversaw staffing, scheduling, and monitoring of valets, attendants, cashiers, porters, and safety ambassadors.
Education
Some College (No Degree) - Business Management
LAZ University
Hartford, CTSkills
- Vendor and budget management
- Customer relationship management
- Revenue control and forecasting
- Compliance oversight
- Team leadership and training
- Effective communication skills
- Time management strategies
- Business operations oversight
- Financial controls implementation
- Multitasking abilities
- Teamwork and collaboration
- Recruitment and staffing
- Adaptability and flexibility
Personal Information
Authorized To Work: US for any employer
Timeline
Director of Operations
LAZ Parking
06.2022 - Current
Portfolio Manager
LAZ Parking
03.2015 - 06.2022
Operations Manager
LAZ Parking
09.2012 - 03.2015
Some College (No Degree) - Business Management
LAZ University