Benjamin Rios
JERSEY VILLAGE,TX
Summary
Dynamic Operations Manager with a proven track record at Team Solutions LLC, adept at enhancing operational efficiency and driving process improvements. Skilled in team leadership and problem-solving, I successfully implemented quality control measures that elevated service delivery standards, fostering a culture of accountability and continuous improvement.
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
23
23
years of professional experience
Work History
Operations Manager
Team Solutions LLC
09.2021 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement process improvements and optimize workflow.
- Developed and maintained performance metrics to assess operational effectiveness.
- Coordinated logistics and inventory management, ensuring timely delivery of services.
- Trained and mentored staff, fostering a culture of continuous improvement.
- Collaborated with stakeholders to align operations with organizational goals.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented quality control measures that improved service delivery standards.
Building Automation Sales
HTS
11.2019 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Operations Manager
Travis Brothers Building Automation Texas
09.2016 - 11.2018
- Analyzed operational data to identify trends and drive strategic decisions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Building Automation Sales
Entech Sales and Service
09.2014 - 09.2016
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Operations Manager/Sales Executive
Kratos Public Safety & Security Solutions
01.2003 - 09.2014
- Streamlined operational workflows to enhance efficiency and reduce delays.
- Managed cross-functional teams to achieve project objectives and uphold quality standards.
- Developed and implemented process improvements that increased productivity across departments.
- Oversaw budget management, ensuring resource allocation aligned with strategic goals.
Education
GED -
Lone Star College
Houston, TXSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Staff management
- Project management
- Customer relationship management
- Client relationships
- Workflow optimization
- Project leadership
- Decision-making
- Maintaining compliance
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Team Solutions LLC
09.2021 - Current
Building Automation Sales
HTS
11.2019 - 09.2021
Operations Manager
Travis Brothers Building Automation Texas
09.2016 - 11.2018
Building Automation Sales
Entech Sales and Service
09.2014 - 09.2016
Operations Manager/Sales Executive
Kratos Public Safety & Security Solutions
01.2003 - 09.2014
GED -
Lone Star College