Benjamin Rivera
Midland,TX
Summary
Dynamic sales professional with a proven track record at Family Powersports, adept in relationship building and sales expertise. Excelled in client relations and sales process optimization, consistently surpassing sales targets. Skilled in objection handling and customer service, ensuring high satisfaction and repeat business. Achieved significant improvements in customer service satisfaction ratings through strategic leadership and team training.
Experienced with identifying and capturing sales opportunities in competitive markets. Utilizes strategic approaches to build strong client relationships and increase revenue. Strong understanding of sales techniques, customer needs analysis, and effective negotiation strategies.
Hardworking employee enthusiastic about learning District sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Knowledgeable districct sales manager with background in driving sales growth and enhancing customer relationships. Proven track record in meeting sales targets and contributing to team success. Demonstrated ability in using persuasive communication and negotiation skills to close deals effectively.
Dynamic sales professional with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
22
22
years of professional experience
Work History
Sales Pro
Family Powersports
01.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Stayed current on company offerings and industry trends.
Sales Pro
Midland Powersports
02.2008 - 01.2024
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
Service Manager
Mazda of Midland
03.2004 - 02.2008
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Parts Pro
Midland Powersports
03.2003 - 02.2004
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
Education
Associate of Applied Science - Motorcycle Mechanics
Motorcycle Mechanics Institue
Phoenix, AZ06-2002
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Sales expertise
- Sales training
- Sales process optimization
- Objection handling
- Inventory maintenance
- Closing techniques
- Product recommendation
Accomplishments
- Ranked the #1 Sales Pro for Family Powersports for 2024 (all 6 stores)
- Recieved my blue belt in Brazilian Jiu Jitsu in my 2.5 years of training and continue to train and compete in tournaments. This is one of the most challenging things I have ever done and is helping me be mentally stronger and overcome adversary.
Languages
Spanish
Full Professional
Timeline
Sales Pro
Family Powersports
01.2024 - Current
Sales Pro
Midland Powersports
02.2008 - 01.2024
Service Manager
Mazda of Midland
03.2004 - 02.2008
Parts Pro
Midland Powersports
03.2003 - 02.2004
Associate of Applied Science - Motorcycle Mechanics
Motorcycle Mechanics Institue
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