Benjamin Roberts
Portland,OR
Summary
Compassionate Certified Recovery Mentor (CRM) skilled in peer work with transitional-aged youth. Following my life passion to give back to the community and help others succeed in their recovery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Alcohol and Drug Specialist
New Avenues for Youth
Portland, OR
08.2023 - 06.2025
- Provide individual and group counseling for clients with substance use disorders.
- Develop personalized harm reduction plans, and relapse prevention strategies.
- Maintain detailed clinical documentation and progress notes.
- Coordinate referrals for housing, employment, recovery, and legal support.
- Responded to client crises with urgency and professionalism, utilizing trauma-informed and harm-reduction approaches to stabilize situations and ensure safety.
Delivery Driver
Dominos Pizza / DoorDash
, OR, CA, VA
07.2012 - 08.2023
- Maintained clean driving record.
- Communicated effectively with customers and management regarding delivery status and issues.
- Ensured compliance with health and safety regulations during deliveries.
Store Manager
Box Brothers
La Jolla, CA
04.2022 - 03.2023
- Managed shipping logistics and customer service for domestic and international clients.
- De-escalated client concerns across platforms, and ensured safe packaging standards.
- Oversaw daily operations, cash deposits, and freight scheduling.
Store Manager
PostalAnnex+
Cardiff By The Sea, CA
06.2019 - 02.2021
- Managed multiple locations.
- Strengthened workflow by hiring, managing, and developing top talent.
- Created multiple training programs to ensure that multiple learning styles were accounted for.
- Packed and shipped items in accordance with U.S. and international safety regulations.
Assistant Manager
Zumiez
Camarillo, CA
06.2017 - 06.2019
- Assisted with the education and training of a team of 12 or more staff members.
- Responsible for the daily inventory of high-value items.
- Followed safety protocols to ensure the safety of staff and customers.
Sales Associate
Zumiez
Thousand Oaks, California
03.2017 - 06.2017
- Assisted with daily tasks: selling products, packing web orders, and store maintenance.
- Assured that any and all customer questions were answered.
- Assisted with closing duties.
Education
Associate of Science - General Studies
Northern Virginia Community College
Sterling, VA05-2013
Skills
- Individual and Group Counseling
- Clinical Documentation
- Crisis Response
- Client Relationship Building
- Effective Communication
- Conflict Resolution
- Microsoft Office Suite
- EHR/EMR Systems
- Motivational Interviewing
Certification
- Certified Recovery Mentor (CRM) - Oregon
- Certified Alcohol & Drug Counselor- R (CADC-R) - Oregon
Timeline
Alcohol and Drug Specialist
New Avenues for Youth
08.2023 - 06.2025
Store Manager
Box Brothers
04.2022 - 03.2023
Store Manager
PostalAnnex+
06.2019 - 02.2021
Assistant Manager
Zumiez
06.2017 - 06.2019
Sales Associate
Zumiez
03.2017 - 06.2017
Delivery Driver
Dominos Pizza / DoorDash
07.2012 - 08.2023
Associate of Science - General Studies
Northern Virginia Community College