Benjamin Rodrigues
Hempstead,New York
Summary
Patient-focused Access Service Representative equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Positive and upbeat team player with good communication and time management abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Services Representative
Northwell Health
Glen Oaks, NY
12.2022 - Current
- Clear and effective communication skills, both verbal and written.
- Troubleshoot issues and find satisfactory resolutions.
- Manage and prioritize tasks efficiently.
- Understand and respond to customers with empathy and a customer-centric approach.
- Handle multiple tasks simultaneously in a fast-paced environment.
- Obtain necessary signatures for privacy laws and consent for treatment.
- Verify patients' insurance and payment methods during admissions or check-in processes.
- Verify demographic information for accuracy prior to entering into the computer system.
- Cultivate positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Collaborative approach and ability to work effectively in a team environment.
- Greet patients and visitors in a friendly manner, providing assistance with patient registration and inquiries.
- Answer incoming telephone calls promptly and courteously while providing accurate information regarding clinic services.
- Maintain confidentiality of patient records in accordance with HIPAA regulations.
- Participate in monthly meetings to discuss changes in policies and procedures related to Patient Access Services.
- Provide back-up coverage for other areas within Patient Access Services when needed.
- Identify opportunities for process improvement related to Patient Access Services operations.
- Develop strong relationships with internal stakeholders such as physicians' offices, medical staff members and hospital personnel.
- Organize and maintain records by updating and obtaining both personal and financial information from patients.
Milk Nutrition Associate
Cohen’s Children Medical Center
Glen Oaks, NY
04.2019 - 12.2022
- In-depth understanding of the nutritional components of milk and dairy products
- Ability to educate customers on the nutritional benefits of different milk products
- Adherence to health and safety regulations in handling and storing dairy products
- Clear communication to assist customers with nutritional inquiries and product recommendations
- Ensure the quality and freshness of dairy products on display
- Coordination with colleagues and other departments to maintain a well-organized store environment.
Patient Services Navigator
Long Island Jewish Medical Center
New Hyde Park, NY
04.2019 - 12.2022
- Elected Survey Ambassador for 2019 and 2020 for Patient Navigation Department to effectively engage employees by encouraging participation to build employee trust in survey's purpose
- Participate in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care
- Assist in coordinating patient transport activities with other departments and healthcare professionals resulting in timely, safe and efficient transportation services
- Locate and pick up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
Education
Associate of Science - Health Studies
Nassau Community College
03.2024
High School Diploma -
Bayside High School
06.2016
Skills
- Written and Oral Communication
- Interdependent
- Planning and Organization
- Microsoft Word
- Outlook
- Powerpoint
- Customer Service
- Analysis and Problem-Solving
- Medical terminology knowledge
- Insurance Verification
- Appointment Scheduling
- Information Collection
- Problem-Solving
- HIPAA Compliance
- Multitasking
- Patient Registration
- Phone and Email Etiquette
- Data entry expertise
- Strong interpersonal skills
- Patient Relations
Certification
First Aid/CPR Certified
Timeline
Patient Access Services Representative
Northwell Health
12.2022 - Current
Milk Nutrition Associate
Cohen’s Children Medical Center
04.2019 - 12.2022
Patient Services Navigator
Long Island Jewish Medical Center
04.2019 - 12.2022
Associate of Science - Health Studies
Nassau Community College
High School Diploma -
Bayside High School