BENJAMIN ROPPO
Aurora,CO
Summary
Bringing extensive experience in customer service, communication, and problem-solving, with a strong background in service estimates and quality control. Skilled in multitasking and organization, ready to contribute to a dynamic team. Eager to leverage abilities to grow and support new opportunities in the desired role.
Overview
16
16
years of professional experience
Work History
Service Advisor
Big O Tires
06.2022 - 11.2024
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Scheduled service appointments for customers.
- Advised customers on automotive maintenance and repair services.
- Assisted with monthly inventory and customer follow ups.
- Developed relationships with customers by providing professional advice on maintenance and repair services.
- Resolved customer complaints with polite and patient conduct for optimal customer service.
Customer Assistance Team
SANTANDER CONSUMER USA
01.2017 - 12.2021
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Assisted customers with there auto loans from taking payments and going over the terms of there contract.
- I also work within a specialty service department that gathered details on why they are having issues paying there monthly payment and assisted with what options I could offer for help to make there payments more manageable
- Participated in ongoing training to enhance own job skills and knowledge.
TRANSPORTER
XPO LOGISTICS
01.2013 - 12.2017
- Quality control of merchandise according to schedules and safety guidelines. And minimize loss Attend all employee meetings and training workshops to maintain knowledge
- Operated forklifts,Tuggers and pallet jacks to load materials onto trucks or trailers.
- Assisted in loading and unloading cargo manually when necessary using proper lifting techniques.
SALES ASSOCIATE
HELZBERG DIAMONDS
01.2015 - 06.2016
- Greeted customers warmly and offered assistance.
- Displaying merchandise and promoting materials and advising customers on quality and trends of jewelry Explaining cuts, carts, color, and clarity in jewelry and gems to customers Preparing bills, providing warranty certificate, wrapping merchandise, and collecting payments
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
SECURITY OFFICER
ADVANTAGE SECURITY
01.2012 - 12.2013
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Attend to the security needs both during and after business hours Execute site-specific security protocols
- Follow company regulations at all times Patrol site on foot to provide visible deterrence to incidents and respond quickly to disturbances Enforce company rules, policies, and procedures with guest and company staff
CUSTOMER BILLING INQUIRIES & SALES SUPPORT REP
SPRINT TELECOMMUNICATIONS
08.2008 - 12.2012
- Addressed customers with inquiries, assistance, and technical support in a timely and accurate fashion
- Troubleshooting of data devices, i.e. mobile devices
- Exchanged selling strategies and product knowledge with colleagues for upselling purposes
- Regularly exceeded targeted sales goals by 10-20%
- Managed workloads to ensure proper handling and follow-up with customer
Education
Technical Certificate - Auto Body Collision
PICKENS TECHNICAL COLLEGE
Aurora, CODiploma - undefined
SMOKY HILL HIGH SCHOOL
Aurora, COSkills
- Customer service
- Service estimates
- Excellent negation and problem-solving
- Multitasking and organization
- Excellent communication
- Quality control
- Extensive experience and knowledge of warehouse operations, moving equipment and inventory tracking
Timeline
Service Advisor
Big O Tires
06.2022 - 11.2024
Customer Assistance Team
SANTANDER CONSUMER USA
01.2017 - 12.2021
SALES ASSOCIATE
HELZBERG DIAMONDS
01.2015 - 06.2016
TRANSPORTER
XPO LOGISTICS
01.2013 - 12.2017
SECURITY OFFICER
ADVANTAGE SECURITY
01.2012 - 12.2013
CUSTOMER BILLING INQUIRIES & SALES SUPPORT REP
SPRINT TELECOMMUNICATIONS
08.2008 - 12.2012
Diploma - undefined
SMOKY HILL HIGH SCHOOL
Technical Certificate - Auto Body Collision
PICKENS TECHNICAL COLLEGE
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