Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Benjamin Rose

Eureka,CA

Summary

Professional Table Games Floor Supervisor with many years of experience. Sound knowledge of table games and slot machines as well as laws and regulations governing gaming operations. Results-oriented, works well under pressure and effectively manages staff. Hardworking employee with customer service, multitasking, and time management Seasoned professional in gaming services management known for high productivity and efficient completion of tasks. Skilled in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and customer service, ensuring smooth casino operations and guest satisfaction.

Prior to close to 14 years in gaming at my last position.... many years working in various jobs including extensive customer service. Many seasons of long hours and physical labor as well.

Work ethic and reliability has been a great strength over many years

Overview

30
30
years of professional experience

Work History

Pit Boss/Table Games Supervisor

The Heights Casino (Cher-Ae Heights Casino)
Trinidad, CA
03.2011 - 10.2024
  • Effectively resolved disputes between players and dealers, ensuring a fair gaming environment.
  • Performed regular assessments of dealer performance for consistent quality assurance.
  • Timely addressed inquiries from customers concerning offered casino services.
  • Maintained compliance with all applicable gaming regulations and laws.

Work Crew

Hilfiker
Eureka, CA
06.2009 - 01.2010
  • Worked with cross-functional teams to achieve goals.
  • Operated forklift safely.

Tree Services

Green Care Tree Services
Wainiha, HI
06.2004 - 08.2005

Helped Trim and maintain trees on various home and vacation rental properties

Guest Services and Season Pass Office

Heavenly Ski Resort
South Lake Tahoe, CA
07.2002 - 05.2004
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

First Mate/ Bartender

Woodwinds Tours
South Lake Tahoe, CA
06.2003 - 10.2003
  • Help prepearing and maintaining vessel
  • Assistance launching and docking vessel as well as guest boarding and disembarkation
  • General customer service including lunch and cocktail preparation
  • Assistance with tours of various locations

Picker and Quality Control (QC)

Amazon.com Services
Seattle, WA
01.1996 - 03.1997
  • Amazon was books and music at this point... Picker duties included obtaining and fulfilling book and music orders.
  • QC duties included checking orders for accuracy

Processor

American Seafoods Company
Seattle/Alaska, WA
01.1995 - 04.1996
  • Worked extremely long hours in the Bering Straight and Aleutian Islands
  • Cold wet high wave conditions below deck
  • 24 hour off-loads at Dutch Harbor throughout several 3 month contracts
  • Get along in difficult conditions with people from many cultures and ethnicities

Education

Bachelor of Arts - Philosophy And Spanish (Minor)

Humboldt State University
Arcata
06-2010

Economics, Philosophy And Spanish

University Of Washington
Seattle
01-1992

Skills

  • Game regulation
  • Conflict resolution
  • Customer service
  • Performance evaluation
  • Cash handling
  • Compliance monitoring
  • Effective communication
  • Risk management
  • Data analysis
  • Attention to detail
  • Customer relationship management
  • Surveillance techniques
  • Table games expertise
  • Casino promotions
  • Employee scheduling
  • Gaming regulations

Affiliations

  • Seasoned surfer, skier and snowboarder

Accomplishments

At HSU received presidential scholar award

Survived two winters in the Bering Straight and Aleutian Islands during two 3 month winter contracts

Survived shark attack in 2011 (changed it's mind)

Many years of reliabilty and integrity

Timeline

Pit Boss/Table Games Supervisor

The Heights Casino (Cher-Ae Heights Casino)
03.2011 - 10.2024

Work Crew

Hilfiker
06.2009 - 01.2010

Tree Services

Green Care Tree Services
06.2004 - 08.2005

First Mate/ Bartender

Woodwinds Tours
06.2003 - 10.2003

Guest Services and Season Pass Office

Heavenly Ski Resort
07.2002 - 05.2004

Picker and Quality Control (QC)

Amazon.com Services
01.1996 - 03.1997

Processor

American Seafoods Company
01.1995 - 04.1996

Bachelor of Arts - Philosophy And Spanish (Minor)

Humboldt State University

Economics, Philosophy And Spanish

University Of Washington