Cheryl Medford

Traveled to customer locations to resolve a range of technical issues across multiple systems and applications. Support responsibility included: Administration of Servers and Endpoint Devices, Office 365, Google Administration and Microsoft Active Directory, Printers and General Office Equipment, VOIP Phones,

• Explained technical information in clear terms to non-technical individuals to obtain better understanding and promote problem resolution.
• Configured hardware and software to set up work stations for employees.

Network Operations Center (NOC) Support Technician

• Worked in NOC to assist field Engineers
• Monitored Wide Area Network for performance issues and outages
• Monitored security dashboard and escalated critical alerts
• Lead project to develop standard operating procedures to systematize daily NOC tasks.

• Assisted accounting department and payroll administration with account reconciliations.
• Supported executive staff on special assignments and ad hoc projects, using organizational, communication and analytical skills.