Benjamin Rusnak
Chillicothe,Ohio
Summary
Seasoned Restaurant Manager known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at leadership, communication, and problem-solving to enhance team performance and ensure guest satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RESTAURANT MANAGER
RED LOBSTER
09.2009 - 06.2020
- Helped select, lead and develop team members
- Helped ensure food quality and safety
- Helped maintain a safe and sanitary restaurant.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Distributed food to service staff for prompt delivery to customers.
VICTIM ADVOCATE
ROSS COUNTY PROSECUTOR'S OFFICE
- Advocate and provide support for victims of felony crimes in Ross
- Provided emotional support and comfort to victims of crime.
- Developed and maintained relationships with victims, their families, law enforcement personnel, prosecutors, victim service providers, and other stakeholders.
- Assisted in filing compensation claims with the state or local Victim Compensation Board.
- Maintained accurate records on case status and client information in accordance with agency policy.
- Assisted clients in completing applications for protective orders or restraining orders.
- Served as a liaison between the organization and various community partners including law enforcement agencies, social service organizations, schools and faith-based organizations.
- Collaborated with other professionals involved in client cases such as lawyers, counselors and social workers.
- Assisted clients in understanding complex legal proceedings associated with their cases.
- Assisted individuals through criminal justice process, providing information and support.
- Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Acted as role model for clients by exhibiting positive behaviors.
Education
BACHELOR OF ARTS PSYCHOLOGY -
OHIO UNIVERSITY
01.2003
Skills
- Excellent communicator
- Compassionate listener
- Able to connect and relate to people from all walks of life
- Schedule Coordination
- Operations Management
- Staff Management
- Restaurant operations management
- Team Management
- Staff Scheduling
- Conflict resolution techniques
- Food Service Background
- Labor and food cost control
- Organization and prioritization
- Performance Improvement
- Shift Management
- Supervisory skills
- Employee Retention
- Employee recruitment expertise
Volunteer Experience
St. Peter's Church, Youth group leader, Chillicothe, Supervised and helped high school students develop spiritually as young catholic adults.
Certification
- Serve It Up Safe! Certification – Serve It Up Safe!.
- Was certified and recertified for many years during restaurant management employment.
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- ServSafe Food Handler's Certification (for past employment)
Timeline
RESTAURANT MANAGER
RED LOBSTER
09.2009 - 06.2020
VICTIM ADVOCATE
ROSS COUNTY PROSECUTOR'S OFFICE
- Serve It Up Safe! Certification – Serve It Up Safe!.
- Was certified and recertified for many years during restaurant management employment.
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- ServSafe Food Handler's Certification (for past employment)
BACHELOR OF ARTS PSYCHOLOGY -
OHIO UNIVERSITY
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