Benjamin Ryser
Sanford,NC
Summary
- Proven leader in administrative efficiency, notably at Tactical Communications Command 1, enhancing office productivity and data security.
- Excelled in personnel management and critical thinking, achieving a 97% reenlistment rate through mentorship and development programs.
- Skilled in Microsoft Office and fostering professional relationships, consistently delivering results beyond expectations.
- Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated 11 years of performance.
- Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.
- Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Officer
Tactical Communications Command 1
08.2020 - 11.2021
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for security clearance.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Supervised and guided military personnel and responded quickly to questions to improve understanding of job responsibilities.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Expedited decision-making processes by preparing detailed reports that presented relevant data in an easily digestible format.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised military personnel on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined office operations by effectively monitoring and addressing military correspondence and data communications.
Career Counselor
Taccomm One
10.2020 - 09.2021
- Led six sailors in the daily administrative duties for a command of 170+.
- As command career counselor, led and mentored 160 sailors in their personal and professional development.
- Conducted 105 CDB's, one career development training, 10 CWAY applications, proctored 8 advancement exams, assisted with 8 transitions, 35 reenlistment , and 15 extensions, contributing to a 97% reenlistment rate.
- Designed and implementation a career development team curriculum to qualify 10 departmental career counselors, improving career development across the command.
- As CPO liaison for the FCPOA, I led a development of 63 FCPO's and improved communication, resulting in heightened esprit de corps, teamwork and transparency throughout the command.
- Developed a new program which streamlined the onboarding process and provided guidance for Sailors to succeed.
- Received a *Excellent* grade from ISIC.
- Developed guidelines and questions for focus groups, validated potential trends, and helped develop a POA&M to ensure accountability, resulting om a clear way forward for correcting concerns.
Administrative Assistant Officer
Navy Personnel Command
09.2016 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for military personnel.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, and preparing crucial documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Ship Secretary E-5
USS Donald Cook (DDG)
01.2014 - 09.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos, personnel tracking and awards.
- Handled ship correspondence for all personnel.
- Responded to emails and other correspondence to facilitate communication and keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Administrative Clerk E-3
Naval Support Activity Hampton Virginia
06.2011 - 01.2014
- Office management: Receive visitors, answer phones, and manage the office environment
- Personnel administration: Counsel officers on administrative matters
- Record keeping: Maintain records, official publications, and service records
- Correspondence: Prepare, type, and route correspondence and reports
- Legal support: Perform administrative functions for legal proceedings
- Other duties: Operate office machines, such as computers and duplicators, and perform audio recording. Sorting and distributing mail.
Patient Coordinator
Lane And Associates
06.2009 - 06.2010
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
Education
Associate of Applied Science - Business And Administration
Central Carolina Community College
Sanford, NC06.2009
Skills
- Office Management
- Scheduling and calendar management
- Records Management
- Documentation and control
- Relationship Building
- Human Resources Support
- Travel Arrangements
- Training
- Database Administration
- Event Coordination
- Document Control
- Data retrieval systems
- Personnel Management
- Data Analysis
- First Aid Training
- Background Checks
- Decision-Making
- Analytical and Critical Thinking
- Complaint Handling
- Documentation and Recordkeeping
- Customer Relationship Management
- Microsoft Office
Certification
- Career Development Course
- Computer Operator
- Office Manager/administrative services
- Legal Clerk Course
- Legal Officer Course
- Senior Enlisted Joint Professional Military Education 1
- NATO
- Officer of the Deck (OOD) In-Port
- Sailor of the Year 2014
- Damage Control
- Security Reaction Force Team
Timeline
Career Counselor
Taccomm One
10.2020 - 09.2021
Administrative Officer
Tactical Communications Command 1
08.2020 - 11.2021
Administrative Assistant Officer
Navy Personnel Command
09.2016 - 08.2020
Ship Secretary E-5
USS Donald Cook (DDG)
01.2014 - 09.2016
Administrative Clerk E-3
Naval Support Activity Hampton Virginia
06.2011 - 01.2014
Patient Coordinator
Lane And Associates
06.2009 - 06.2010
Associate of Applied Science - Business And Administration
Central Carolina Community College
- Career Development Course
- Computer Operator
- Office Manager/administrative services
- Legal Clerk Course
- Legal Officer Course
- Senior Enlisted Joint Professional Military Education 1
- NATO
- Officer of the Deck (OOD) In-Port
- Sailor of the Year 2014
- Damage Control
- Security Reaction Force Team
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