Benjamin Sams
Killen,AL
Summary
Hired as field operator for 7 years cutting concrete working with customers daily. Providing safe quality work slabsawing,coredrilling and handsawing. Maintaining company truck and equipment doing repairs as needed.
Promoted to dispatch/office manager for 8 years years. Responsibilities included daily scheduling of workload ,pricing and quoting work via phone or email ,maintaining healthy relationships with customers and employees. Maintaining all equipment in shop keeping stock of break downs and making repairs as needed. Making sure all safety and DOT regulations and guidelines were followed daily. Maintain healthy working relationship with field employees and home office.
Promoted to current position Branch manager -handle all of the day to day operations,estimating,billing,safety and employee relations.
Work daily with small engines diesel and gas powered ,electric 110 and 480 motors, hydraulic motors and diesel and gas powered trucks.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
ABC Cutting Contractors
Madison , AL
01.1998 - Current
- Managed 3-12 field employees daily
- Scheduled on average 6-20 jobs per day
- Maintained profitable branch every year
- Trained employees on proper procedures and strategies to improve job completion.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Maintained branch files for major accounts, and employees.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively streamlining jobs.
- Gathered and reviewed customer feedback to improve operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and safety operations.
- Engaged employees in business processes with positive motivational techniques.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Carpenter/Concrete Finisher
Universal Construction
Huntsville, AL
01.1994 - 12.1997
- Constructed and set forms for concrete pours.
- Poured and finished concrete.
- Did punch lists for commercial construction projects.
- Followed established job site safety regulations and maintained safe and clean work area
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls
- Planned projects by identifying necessary equipment, tools and required assistance
Education
High School Diploma -
Huntsville High School
Huntsville, AL1990
Skills
- Knowledge of gas,diesel and hydraulic powered equipment
- Knowledge of 110 and 480 powered electrical equipment
- Proficient in computer data entry for pricing,scheduling,record keeping and safety training
- Knowledgeable and proficient in use of all hand tools
- Problem solving and improvising on job sites daily as needed
- Work Prioritization and Safety Compliance
- Customer Transactions
- Shift Scheduling
- Staff Evaluations
- Maintaining Clean Work Areas
- Employee Training
- Customer Service
Certification
Osha 10 Trained
DOT card
Vdci blue print reading for commercial construction
Timeline
Branch Operations Manager
ABC Cutting Contractors
01.1998 - Current
Carpenter/Concrete Finisher
Universal Construction
01.1994 - 12.1997
High School Diploma -
Huntsville High School
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