Benjamin Sanders

Responsibilities:
Assisted customers on inbound/outbound calls to process and schedule payments on their respective accounts in a professional and efficient manner.

Assisted customers on calls to update billing account preferences including default card information, autopay, date of bill cycle, and their billing address.

Accommodated on-site sales representatives and technicians to authorize initial payments for equipment costs.

Negotiated with customers to encourage payment for written-off accounts, resulting in an account reinstatement.

Achievements:
Set the current department record for the total amount collected in a given month ($204,000, July 2023).

Received promotion from general collections specialist to contingency specialist within the first 3 months of employment.
Maintained leading call statistics month-to-month, including on-call time, handle time, and after-call.

Member of Presidents Club in Customer Loyalty (September 2023).

Responsibilities:

Capture significant moments of ceremony, preparation, reception, and everything else occurring on a wedding day, later to be presented as an edited video

Improvised with various videography equipment effectively depending on location, timing, and creative direction of video

Achievements:

Rated 'Best of Weddings 2021 and 2022' by The Knot

Successfully filmed 41 weddings in less than 2 years.