Benjamin Santana
Grayson,GA
Summary
Outstanding skills in customer service. The ability to work in a fast-paced environment with the ability to think quickly and successfully handle work challenges and difficult clients. Great honesty and hard working nature proven through past work experiences.
Overview
14
14
years of professional experience
Work History
Customer Relations Manager
Century Communities Inc.
05.2016 - Current
- Customer Relations Manager of the year 2022.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Technician
AT&T
03.2012 - 05.2016
Mechanical Drafter
Sly Process Systems
03.2010 - 12.2010
Education
Fiber Optics Splicing Technician Certificate -
APT College
Atlanta, GA2013
Associates Degree - Drafting and Design
Georgia Piedmont College
Atlanta, GA2009
Skills
- Excellent architectural remodeling and restoration skills
- Able to handle multiple projects design at a time
- OSHA compliance
- Inspection principles
- Knowledgeable in construction safety
- Experience in Telecommunication and fiber optics environment and equipment
- Strong Work Ethic
- Quality Assurance
- Effective written and verbal communication
- Interpersonal skills
- Fluent in English and Spanish
Timeline
Customer Relations Manager
Century Communities Inc.
05.2016 - Current
Technician
AT&T
03.2012 - 05.2016
Mechanical Drafter
Sly Process Systems
03.2010 - 12.2010
Fiber Optics Splicing Technician Certificate -
APT College
Associates Degree - Drafting and Design
Georgia Piedmont College
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