Benjamin S. Cordova
Hurst,TX
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in employee training and conflict resolution. Proven track record in financial management and inventory oversight, enhancing operational efficiency. Skilled in espresso preparation and adept at fostering customer satisfaction through active listening and effective communication. Committed to delivering exceptional service in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Barista, Customer Service, Cash management, Inventory Organization
Starbucks Coffee Company
Euless, TX
11.2019 - Current
- Crafted high-quality espresso beverages tailored to customer preferences.
- Maintained cleanliness and organization in coffee preparation area.
- Assisted customers with menu selections and addressed product inquiries.
- Operated cash register, processed transactions, and managed payments efficiently.
- Collaborated with team members to deliver swift service during peak hours.
- Trained new baristas on coffee preparation techniques and customer service protocols.
- Conducted workshops to enhance team knowledge of beverages and equipment.
Host, Customer Service, Back of House training
Outback Steakhouse
Euless, TX
10.2017 - 02.2021
- Ensured positive dining experiences by greeting guests warmly and attentively.
- Managed reservations and organized seating arrangements to optimize efficiency.
- Delivered food and beverages promptly to assist servers during busy periods.
- Resolved customer inquiries and concerns professionally to enhance satisfaction.
- Collaborated with team members to streamline guest flow during peak service hours.
- Supported training of new hosts on customer service standards and operational procedures.
- Processed payments using a POS system to ensure accurate financial transactions.
- Conducted walk-throughs during service to monitor guest satisfaction and communicate specific needs to staff.
Customer service, completing orders on time, cash management, closing operations.
DRY CLEAN SUPERCENTER
Hurst, TX
09.2015 - 10.2017
- Maintained accurate inventory records throughout order processing.
- Adhered to safety protocols while managing hazardous materials in warehouse operations.
Swing Manager
McDonalds
Colleyville, TX
02.2013 - 10.2014
- Supervised team members during peak shifts to ensure operational efficiency.
- Managed inventory levels to minimize waste and maintain product availability.
- Trained new employees on customer service protocols and operational procedures.
- Monitored cleanliness and organization of dining area and kitchen.
- Addressed customer inquiries and resolved complaints promptly and professionally.
- Assisted in food preparation according to established recipes and guidelines.
- Reduced food waste by planning ingredient usage based on anticipated demand.
- Reconciled cash registers at end of each shift according to company policy.
Customer Service Manager
WALMART
Bedford, TX
11.2011 - 07.2012
- Implemented process improvements to enhance customer service operations.
- Managed customer inquiries, resolving issues efficiently.
- Trained staff on customer service standards and best practices.
- Monitored team performance and delivered constructive feedback regularly.
- Coordinated scheduling to ensure peak hour coverage.
- Established rapport with customers and team members to foster a positive environment.
- Maintained comprehensive product knowledge to address complaints promptly.
- Responded to phone and online inquiries within designated turnaround times.
Seasonal Team member
TEXAS RANGERS BALLPARK
Arlington, TX
03.2010 - 11.2010
- Executed high-volume order filling while maintaining inventory accuracy.
- Provided exceptional customer service at concession stands during events.
- Monitored inventory levels and reported shortages to supervisors promptly.
- Operated cash registers, ensuring efficient transaction processing.
- Maintained cleanliness and organization in public areas of the ballpark.
- Engaged with fans to enhance game day experiences.
- Assisted with event setups and breakdowns for game day operations.
- Restocked supplies and sorted merchandise for optimal display.
Education
I.T.T.Tech
N/ASkills
- Time efficiency
- Financial management
- Customer satisfaction reporting
- Employee supervision and training
- Conflict resolution and problem solving
- Cash register operation training
- Inventory oversight
- Cash handling expertise
- Beverage preparation skills
- Point of sale proficiency
- Food safety adherence
- Espresso preparation
- Problem solving abilities
- Training and development strategies
- Adaptability in service
- Up-selling techniques
- Retail operations management
- Hospitality services expertise
- New employee onboarding
- POS system knowledge
- Basic mathematics skills
- Active listening skills
- Culinary skills
Timeline
Barista, Customer Service, Cash management, Inventory Organization
Starbucks Coffee Company
11.2019 - Current
Host, Customer Service, Back of House training
Outback Steakhouse
10.2017 - 02.2021
Customer service, completing orders on time, cash management, closing operations.
DRY CLEAN SUPERCENTER
09.2015 - 10.2017
Swing Manager
McDonalds
02.2013 - 10.2014
Customer Service Manager
WALMART
11.2011 - 07.2012
Seasonal Team member
TEXAS RANGERS BALLPARK
03.2010 - 11.2010
I.T.T.Tech
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