Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Segura

N. Las Vegas,NV

Summary

Attentive Food Runner with extensive experience in high-volume dining environments. Demonstrated success in managing multiple tables, resolving customer concerns, and maintaining restaurant hygiene standards. Known for excellent customer service, collaboration, and proficiency with POS systems, contributing to overall productivity and customer satisfaction.

Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

17
17
years of professional experience

Work History

Food Runner

Brasserie B
12.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Assisted wait staff with timely food delivery and guest requests.

Server/Food Runner

Carminesnyc
05.2021 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Hawthorn Grill
04.2016 - 02.2020
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.

Server/Food Server Assistant

Carmel Room
05.2008 - 04.2016
  • Stayed current on industry trends through ongoing education in fine dining etiquette, gourmet cuisine innovations, and regional wine characteristics.
  • Learned other teammates' work tasks to train as backup.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed and maintained positive relationships with customers to enhance service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Answered customers' questions, recommended items, and recorded order information.

Education

High School Diploma -

Sierra Nevada Job Corp
Reno, NV
06-2026

Skills

  • Quick Learner
  • Teamwork and Collaboration
  • Effective Multitasking
  • Sense of urgency
  • Cash Handling
  • Restaurant Etiquette
  • Cleaning and sanitizing
  • Anticipating Customer Needs
  • Fine Dining
  • Food allergy awareness
  • Clear Communication
  • Food Running

Timeline

Food Runner

Brasserie B
12.2023 - Current

Server/Food Runner

Carminesnyc
05.2021 - Current

Server

Hawthorn Grill
04.2016 - 02.2020

Server/Food Server Assistant

Carmel Room
05.2008 - 04.2016

High School Diploma -

Sierra Nevada Job Corp

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Benjamin Segura