Summary
Overview
Work History
Education
Skills
References
Languages
Affiliations
Certification
Languages
Websites
References
Timeline
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BENJAMIN SERFATY

Dallas

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

3
3
years of professional experience
1
1
Certification

Work History

HVAC Technician

The On-Time Experts
Dallas
01.2025 - Current
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Communicated with clients during service calls for top-quality customer service.
  • Troubleshot complex control circuits involving relays, transformers and switches.
  • Followed safety procedures when working on high voltage wiring or gas lines.
  • Conducted air quality tests and recommended solutions for improving indoor air quality in residential and commercial settings.
  • Advised customers on energy-saving measures and upgrades for older HVAC systems to improve efficiency.
  • Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
  • Provided customers with information about new technologies available for their heating and cooling system upgrades.

Team Manager

Spectra Window Cleaning
Mission Viejo
10.2024 - 12.2024
  • Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
  • Delegated work assignments and prioritized tasks.

Pool Service Technician

Granelli Pool and Spa
Mission Viejo
02.2024 - 11.2024
  • Cleaned filters, pumps, skimmers, drains, and other pool equipment.
  • Provided advice to customers on how to properly care for their swimming pools.
  • Scheduled and conducted regular pool maintenance visits to ensure optimal pool conditions year-round.
  • Inspected pool equipment for proper functioning of pumps, filters and control equipment.
  • Communicated with customers about any additional services they may need for their swimming pools.
  • Performed routine cleaning of pools, including skimming, vacuuming, and brushing pool walls and floors.
  • Completed scheduled appointments on time to drive quality service.

Combat Engineer

Israel Defense Forces
Israel
08.2022 - 11.2023
  • Provided precision to carry out increasingly complex missions.
  • Installed and recovered anti-handing devices on anti-tank mines and electrical and non-electrical demolition charges.
  • Ensured compliance with safety protocols during all engineering and demolition activities.
  • Leveraged guns, cannons and howitzers in ground combat operations.
  • Trained in the use and maintenance of various firearms and explosive devices for combat readiness.

Education

High School Diploma - English

Mission Viejo High School
Mission Viejo, CA
06.2021

Skills

  • Great Work Ethic
  • Friendly Attitude
  • Positive Attitude
  • Teamwork
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Adaptable
  • Dependable
  • Responsible
  • Multitasking
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Calm Under Pressure
  • Active Listening
  • Organization
  • Time Management
  • Decision-Making
  • Indoor air quality
  • System troubleshooting
  • Energy efficiency
  • Customer service
  • Team leadership
  • Process improvement
  • Time management
  • Communication skills
  • Client relationship management
  • Team collaboration
  • Hazardous materials training

References

References available upon request.

Languages

  • English, Native
  • Hebrew, Fluent
  • French, Intermediate

Affiliations

  • Surfing
  • Martial Arts
  • Meeting new people and making connections

Certification

  • EPA Section 608 Certified

Languages

English
Native/ Bilingual
Hebrew
Professional
French
Elementary

References

References available upon request.

Timeline

HVAC Technician

The On-Time Experts
01.2025 - Current

Team Manager

Spectra Window Cleaning
10.2024 - 12.2024

Pool Service Technician

Granelli Pool and Spa
02.2024 - 11.2024

Combat Engineer

Israel Defense Forces
08.2022 - 11.2023

High School Diploma - English

Mission Viejo High School

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