Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic
Open To Work

Benjamin Shannon

Bay City,MI

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Packaging SpecialistShift ManagerStocker/BaggerCustomer Service RepresentativeCrew Member

Work Type

Part TimeFull Time

Location Preference

On-SiteRemoteHybrid
Location: Bay City, MI
Open to relocation: No

Salary Range

$14/hr - $1000/hr

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsCareer advancementPaid sick leavePaid time off4-day work week

Summary

Results-driven professional with a versatile background in packaging and retail. Known for strong communication and time management skills, effectively collaborating with teams to optimize workflows and deliver exceptional customer service.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Packaging Specialist

Michigan Brand
Bay City, MI
10.2023 - 04.2026
  • Operated packaging machinery to efficiently package products for distribution.
  • Monitored quality control processes to ensure compliance with company standards.
  • Collaborated with production teams to streamline packaging workflows and improve efficiency.
  • Trained new employees on packaging procedures and safety protocols.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Packed and weighed ready to eat meat per company specifications.
  • Inspected items for defects and damage.
  • Re-packaged damaged or incorrectly packaged items.

Shift Manager

McDonald's
Bay City, MI
01.2016 - 09.2023
  • Supervised daily operations to ensure efficient service and product quality.
  • Trained and mentored team members on operational procedures and customer service standards.
  • Implemented inventory management practices to reduce waste and maintain stock levels.
  • Coordinated shift schedules to optimize staff coverage during peak hours.
  • Resolved customer complaints swiftly to enhance satisfaction and loyalty.
  • Developed strategies for improving operational efficiency, resulting in streamlined workflows.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Operated point-of-sale systems for accurate transaction processing and cash handling.
  • Delivered exceptional customer service to enhance guest satisfaction and loyalty.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Oversaw nightly operations to ensure efficient workflow and adherence to safety protocols.
  • Ran nightly reports closing out various accounts and detailing daily activities.

Stocker/Bagger

Wingert's
Mayville, MI
08.2015 - 12.2015
  • Organized stock inventory to enhance accessibility and streamline restocking processes.
  • Collaborated with team members to maintain clean and orderly store displays.
  • Monitored product expiration dates to ensure quality and compliance standards were met.
  • Assisted in training new staff on stock management procedures and safety protocols.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Worked with customers to pack items according to specific desires and requirements.

Education

High School Diploma -

Mayville High School
Mayville, MI

Skills

  • Strong communication skills
  • Safety compliance
  • Quality control management
  • Time management aptitude
  • Project management
  • Cash handling
  • Decision-making
  • Customer service focus
  • Interpersonal skills
  • Opening and closing procedures
  • Flexible schedule
  • Documentation and reporting

Timeline

Packaging Specialist

Michigan Brand
10.2023 - 04.2026

Shift Manager

McDonald's
01.2016 - 09.2023

Stocker/Bagger

Wingert's
08.2015 - 12.2015

High School Diploma -

Mayville High School

Certification

Servsafe Certified (2022)

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