Benjamin Shropshire
Lynchburg,VA
Summary
Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously. I am also an experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. I am a hardworking and passionate job seeker with strong organizational skills eager to help the team achieve company goals. I also thrive in careers with customer service because of my passion to help others and provide the best possible service.
Overview
5
5
years of professional experience
Work History
Operations Assistant
Liberty Campus Recreation
2023.10 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Assisted with facility scheduling and customer service.
Restaurant Waiter
Hickory Tavern
2020.08 - 2022.08
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Greeted new customers, discussed specials, and took drink orders.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Cultivated warm relationships with regular customers.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Crew Member
Chick-Fil-A
2018.11 - 2020.05
- Worked front counter, drive-thru and other areas.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Completed milkshakes and ice cream desserts for customers.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
No Degree - Psychology
Liberty University
Lynchburg, VA05.2025
High School Diploma -
Charlotte Christian High School
Charlotte06.2022
Skills
- Performance monitoring
- Documentation and Recordkeeping
- Database Maintenance
- Spreadsheet Management
- Excel spreadsheets
- Customer Support
- Support Services
- Professional and Friendly
- Computer Skills
- Microsoft Office
- Problem-Solving
- Analytical and Critical Thinking
I enjoy reading, interacting with others, and playing recreational sports.
In my free time, I enjoy spending time with others and engaging in conversations. I also enjoy the occasional theological read, as well as engaging in recreational sports with others including, but not limited to soccer, basketball, and football.
Timeline
Operations Assistant
Liberty Campus Recreation
2023.10 - Current
Restaurant Waiter
Hickory Tavern
2020.08 - 2022.08
Crew Member
Chick-Fil-A
2018.11 - 2020.05
No Degree - Psychology
Liberty University
High School Diploma -
Charlotte Christian High School
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