Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Benjamin Slayton

Oskaloosa

Summary

Goal-oriented individual with experience in customer service and merchandising. Skilled at creating displays, processing transactions, and maintaining records. Successful project leader with a focus on organizational growth. Proactive problem-solver with strong time management skills and a reputation for reliability and adaptability. Seeking a full-time role that offers professional challenges and opportunities to utilize interpersonal skills, time management, and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Sales Associate

Walmart
09.2016 - 01.2019
  • Started as cart pusher, then moved up to a front-end cashier after two months, then became an electronics sales associate after another two months.
  • Duties were to assist customers with questions about merchandise, cell phone sales, maintain clean workspace, stock merchandise, deter theft.
  • Complete photo lab orders.
  • I prevented a lot of theft, assisted asset protection with would-be thieves, caught fake money on a few separate occasions and even received an award for catching a lot of theft.
  • Helped customers locate products and checked store system for merchandise at other sites and online.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Shift Leader/Manager

Wingstop
09.2014 - 08.2016
  • Started as entry level employee/food-server, promoted to shift leader after 9 months.
  • Duties were cleaning dishes & store, preparing food, opening & closing store, cash register checks, manage team/employees, ensure daily & weekly tasks were completed, stock merchandise.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Oversaw loading and unloading of packages in warehouse.
  • Troubleshot equipment to reduce service calls and downtime.
  • Supervised ongoing daily production phases.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

Education

Bachelor of Science - Cyber Security

Southern New Hampshire University
03-2025

Associate of Science - Cyber Security

MiraCosta College
Oceanside, CA
12.2022

High school diploma - undefined

Tesoro High School
Rancho Santa Margarita, CA
06.2013

Skills

  • Clear written communication
  • Effective telephone interaction
  • Proficient in prioritizing tasks
  • User needs identification
  • Clear and concise messaging
  • Facilitate interactions among diverse teams
  • Persuasive communication skills
  • Cross-functional teamwork
  • Composed presence
  • Negotiation and mediation skills
  • Critical thinking for problem-solving
  • Goal-oriented planning
  • Effective time management
  • Fraud risk assessment
  • Constructive attitude
  • Proficient in resolving disputes

Accomplishments

Received award for reducing store theft. Made the SNHU's President's list multiple times, earning congratulations by Senator Adrian Dickey.

Timeline

Sales Associate

Walmart
09.2016 - 01.2019

Shift Leader/Manager

Wingstop
09.2014 - 08.2016

High school diploma - undefined

Tesoro High School

Bachelor of Science - Cyber Security

Southern New Hampshire University

Associate of Science - Cyber Security

MiraCosta College

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