Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Smith

Southbury,CT

Summary

Encouraging leader and analytical problem-solver with talents for team building, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Service Advisor

RV One Superstores
04.2022 - 04.2023
  • Handled over 30 customer communications per day with confidence, using complex problem solving to provide effective resolutions.
  • Promoted superior customer experiences by addressing concerns, demonstrating empathy, and resolving problems diligently.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Cross-trained and backed up other customer service managers
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff

Business Owner/Operator

Smith Tactical LLC
10.2019 - 01.2023
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Maintained 98% customer acquisition with 94% customer retention within 3 years of business operations..
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Prepared bank deposits and handled business sales, returns and transaction reports
  • Served as principal stakeholder over organization's complete operations
  • Consulted with customers to assess needs and propose optimal solutions
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals
  • Trained and motivated employees to perform daily business functions

Visual Graphics Designer /Computer Hardware and Networking Technician

The Newtown Bee
07.2009 - 01.2020
  • Cultivated mobile-friendly designs for variety of platforms.
  • Created motion graphics and video content for websites and applications.
  • Applied knowledge of production to create high-quality images. Set new standards between CMYK and RGB formats.
  • Used interactive design elements to create more engaging user experience.
  • Created digital image files for use in digital and traditional printing methods.
  • Completed final touches for projects before rollout.
  • Created logos, illustrations and typography for various organizations.
  • Implemented feedback and suggestions from clients to improve designs.
  • Created original artwork for range of print, web and video projects.
  • Designed website layouts, templates, and unique branded looks.
  • Configured and maintained network backup and recovery procedures.
  • Developed graphics and visual content for social media campaigns
  • Used interactive design elements to create more engaging user experience

Education

Associate of Science - Computer Information Systems

Naugatuck Valley Community College
Waterbury, CT
07.2007

High School Diploma -

St Margaret's McTernan
Waterbury, CT
2004

Skills

  • Microsoft Office
  • Customer Relationship Management
  • Excellent Communication
  • Multitasking and Organization
  • Workflow Management
  • Account Management
  • Diagnostics and Repair
  • Issue and Complaint Resolution
  • Sales and Upselling
  • Sales Expertise
  • Quality Inspections

Timeline

Service Advisor

RV One Superstores
04.2022 - 04.2023

Business Owner/Operator

Smith Tactical LLC
10.2019 - 01.2023

Visual Graphics Designer /Computer Hardware and Networking Technician

The Newtown Bee
07.2009 - 01.2020

Associate of Science - Computer Information Systems

Naugatuck Valley Community College

High School Diploma -

St Margaret's McTernan

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