Benjamin Smith
Business Owner
Manassas,VA
Summary
Dynamic leader and effective communicator with extensive experience as a Small Business Owner at Attics To Basements Moving Services, LLC, and Shop Foreman at Equipment Specialists Inc. Excelled in team building, customer service management, and implementing cost-reduction strategies, enhancing operational efficiency and profitability. Demonstrated prowess in business management and leadership, significantly improving client satisfaction and team productivity.
Overview
25
25
years of professional experience
Work History
Small Business Owner
Attics To Basements Moving Serives, LLC.
02.2021 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Shop Foreman
Equipment Specialists Inc.
08.1999 - 02.2021
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of 5-15 technicians and shop professionals.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Optimized scheduling practices to maximize productivity while minimizing labor costs without sacrificing quality or safety standards.
- Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
- Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
- Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
- Collaborated with vendors when procuring materials or equipment necessary for successful project completion within budget constraints while adhering to quality standards.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Contributed to budget management by tracking expenses, reducing waste, and optimizing resource allocation.
- Improved customer satisfaction by providing timely and accurate updates on repair status.
- Managed project timelines to ensure work was completed on schedule and within budget.
- Conducted performance evaluations for team members to identify areas for growth and development.
- Cultivated professional working relationships with peers and supervisors.
- Supervised ongoing daily production phases.
- Troubleshot equipment to reduce service calls and downtime.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Managed staff hiring, training and supervision.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
Education
GED - General Studies
Garfield High School
Woodbridge, VASkills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- New business launch
- Payroll administration
- Team building
- Customer service management
- Decision-making
- Delegating work
- Schedule management
- Employee motivation
- Business leadership
- Cost reduction
- Effective leader
Timeline
Small Business Owner
Attics To Basements Moving Serives, LLC.
02.2021 - Current
Shop Foreman
Equipment Specialists Inc.
08.1999 - 02.2021
GED - General Studies
Garfield High School
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