Benjamin Snouse
Boone,NC
Summary
Sales-driven professional who works to advocate for customers while also advocating for the growth of the business. This symbiotic approach to these drivers has developed strategies that serve the most to all involved from outreach to closing. Successful in lifting customer experience while exceeding monthly sales goals consistently. Results-oriented with demonstrated determination for building relationships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Executive
ECRS
Boone, NC
01.2024 - Current
- Developed and maintained relationships with customers to ensure their satisfaction.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Consulted with customers regarding needs and addressed concerns.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Customer Care Specialist
ECRS
Boone, NC
07.2023 - 01.2024
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Identified cross-selling opportunities while interacting with customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Bartender
Cobo Sushi Bistro And Bar
Boone, NC
06.2021 - 07.2023
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Upsold customers from shelf to premium brands to help boost sales.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Bartender
Linville Ridge Country Club
Linville, NC
08.2020 - 11.2021
- Greeted customers and provided excellent customer service.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
Education
MBA - Interdisciplinary Business
Appalachian State University
Boone, NC05-2023
Bachelor of Arts - Fermentation Sciences
Appalachian State University
Boone, NC05-2021
Skills
- Product and service knowledge
- Customer Relationship Management
- Exceeds sales goals
- Service-oriented mindset
- Business Development
- Written and Oral Communication
Certification
- Karrass Effective Negotiating Training
- Minor in Entrepreneurial Studies at ASU
Accomplishments
- Set a sales record of second-month employment at ECRS
Affiliations
- Cooking
- Mixology
- Music teaching
References
References available upon request.
Timeline
Customer Care Executive
ECRS
01.2024 - Current
Customer Care Specialist
ECRS
07.2023 - 01.2024
Bartender
Cobo Sushi Bistro And Bar
06.2021 - 07.2023
Bartender
Linville Ridge Country Club
08.2020 - 11.2021
MBA - Interdisciplinary Business
Appalachian State University
Bachelor of Arts - Fermentation Sciences
Appalachian State University
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