Benjamin Snyder
Sebring,OH
Summary
Dynamic leader with a proven track record at Evergreen LLC, excelling in customer relations and small business operations. Spearheaded initiatives that boosted client retention to 70%, leveraging strong relationship-building and marketing skills. Expert in sales management, significantly enhancing customer satisfaction and repeat business through strategic negotiations and effective communication.
Overview
11
11
years of professional experience
Work History
Owner/Manager of Operations
Evergreen LLC
01.2022 - 01.2025
- Owner/creator of a website to help reputable dog breeders to connect with buyers to find their puppies forever homes.
- Managed day-to-day business operations including appointments, payroll, administrative tasks and photography.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals. With the help of a small team I managed 230 clients at a time on average with 70% repeat customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service. Specifically to our targeted audience.
- Ran trade shows to sell our idea/business and gather customers.
Website Administrator/Sales Assistant
Greenfield
03.2017 - 01.2022
- Managed content updates, ensuring accurate information and consistent branding across all pages.
- Analyzed website analytics to identify areas for improvement and implement data-driven changes.
- Boosted search engine rankings by employing effective SEO strategies and keyword research.
- Traveled throughout Ohio to take professional photographs of puppies.
Store Manager/Sales Associate
The Exchange
01.2014 - 03.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained new employees and new managers at other locations.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
Education
Associate of Arts - Photography
The Art Institute Of Pittsburgh
Pittsburgh, PA06-2014
High School Diploma -
Sebring McKinley
Sebring, OH06-2012
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Marketing
- Negotiation
- Sales management
Timeline
Owner/Manager of Operations
Evergreen LLC
01.2022 - 01.2025
Website Administrator/Sales Assistant
Greenfield
03.2017 - 01.2022
Store Manager/Sales Associate
The Exchange
01.2014 - 03.2017
Associate of Arts - Photography
The Art Institute Of Pittsburgh
High School Diploma -
Sebring McKinley
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