Benjamin Stallard
Cincinnati,OH
Summary
Proven team collaborator and problem solver, I significantly enhanced customer satisfaction, streamlined kitchen processes, and raised team morale at Bill's Donut Shop. Skilled in efficient production, and maintaining attention to detail. I excel in maintaining focus and improving operational efficiency. My dedication to quality and attention to detail has consistently boosted business performance and customer loyalty. I am always looking to build and grow on what I know, and I'm never hesitant to say I'm wrong, and learn why I'm wrong. I also make sure to double and triple check that tasks are done the right way because a job should never be done half way.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fryer and Baker
Bills Donut Shop
2024.07 - Current
- Ensured compliance with local health department regulations through regular equipment cleaning and maintenance, as well as proper food handling procedures.
- Changed out cooking oil on regular basis and kept fry area clean to avoid grease fires or hazards.
- Assisted management in maintaining accurate records of food supplies, equipment maintenance, and other operational aspects for optimal performance.
- Enhanced customer satisfaction by consistently preparing high-quality food items according to established recipes and guidelines.
- Trained new hires on fryer operations, safety procedures, and company policies, fostering a cohesive and efficient work environment.
Shift Leader/Assistant Store Manager
City Bird
2023.02 - 2024.06
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintaining great relationships with customers that overall boost our businesses sales especially through word of mouth.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Server
Hibachi Master
2021.09 - 2022.02
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Fryer/Assistant Baker
Bills Donut Shop
2017.12 - 2021.09
- Ensured compliance with local health department regulations through regular equipment cleaning and maintenance, as well as proper food handling procedures.
- Changed out cooking oil on regular basis and kept fry area clean to avoid grease fires or hazards.
- Enhanced customer satisfaction by consistently preparing high-quality food items according to established recipes and guidelines.
- Streamlined kitchen processes by implementing improved workflow strategies for increased productivity during busy shifts.
- Read food order slips and listened to verbal instructions to properly prepare food for customers.
- Mastered various fryer techniques, contributing to an expanded menu variety that attracted new customers.
- Prepared all food orders within [Number] to [Number] minutes to maintain high standards and customer satisfaction.
Education
No Degree - Industrial Controls And Instrumentation Cert.
Cincinnati State Workforce Development Center
Cincinnati, Ohio02.2022
Skills
Cleanliness standards
Quality processes
Maintaining focus on the job at hand
Problem Solving
Inspection Processes
Team Collaboration
Attention to Detail
Measurement System Analysis
Always Looking to Improve
Readiness to Learn
Certification
Certification in Industrial Controls and Instrumentation
Timeline
Fryer and Baker
Bills Donut Shop
2024.07 - Current
Shift Leader/Assistant Store Manager
City Bird
2023.02 - 2024.06
Server
Hibachi Master
2021.09 - 2022.02
Fryer/Assistant Baker
Bills Donut Shop
2017.12 - 2021.09
No Degree - Industrial Controls And Instrumentation Cert.
Cincinnati State Workforce Development Center
Certification in Industrial Controls and Instrumentation
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