Benjamin Stephen
Ogden,UT
Summary
Proactive Compliance Administrator with extensive experience in enhancing regulatory compliance and managing documentation. Successfully implemented monitoring system improvements and collaborated with cross-functional teams to align business operations with regulations. Proven skills in risk reduction, process management, and bilingual communication, bringing a strong attention to detail and dedication to fostering a culture of compliance.
Knowledgeable professional with seven years in compliance-related positions. Strong verbal and written communication skills with a systematic and diligent approach.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker with strong organizational skills eager to secure Risk and Regulatory Compliance Consult position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Compliance Administrator
America First Federal Credit Union
04.2018 - Current
- Implemented improvements to existing monitoring systems for enhanced oversight of organizational activities subject to regulation.
- Collaborated with cross-functional teams to ensure alignment of business operations with regulatory requirements.
- Facilitated resolution of compliance-related issues by collaborating with stakeholders across various departments.
- Supported management in developing a culture of compliance throughout the organization.
- Reduced risk of non-compliance through regular audits and monitoring activities.
- Streamlined internal processes by updating and maintaining accurate compliance documentation.
- Enhanced regulatory compliance by implementing effective procedures.
- Managed compliance efforts, reporting and audits.
- Managed the forms for the credit unions.
- Created a Mas List of all the forms across all the departments. Maintained the forms and updated them as necessary.
- Written procedures on job components that have been posted on the Compliance Department Page.
- Proofread procedures, forms, letters and other documents for spelling and grammar.
Consumer Loan Processor
America First Federal Credit Union
10.2017 - 04.2018
- Facilitated smooth closings by coordinating all necessary paperwork and obtaining required signatures from involved parties on time.
- Improved customer satisfaction by providing timely updates on loan applications and addressing concerns promptly.
- Managed a high volume of loan applications, prioritizing tasks efficiently to meet deadlines consistently.
- Assisted borrowers in understanding loan terms, preventing confusion and promoting transparency throughout the process.
- Processed consumer loans to complete them for Members in English and Spanish.
Contact Center Lending
America First Federal Credit Union
03.2017 - 09.2017
- Created a positive work environment, fostering strong teamwork and agent engagement.
- Reduced average handling time with effective coaching and feedback sessions from supervisors and team leads.
- Being in the Contact Center, received phone calls to assist Members with possible loans in English and Spanish and sent the loan applications to Underwriting.
Contact Center Member Service Agent
America First Federal Credit Union
09.2016 - 03.2017
- Enhanced member satisfaction by promptly addressing concerns and providing accurate information.
- Processed membership applications quickly, verifying required documentation accurately to ensure smooth onboarding experiences for new members.
- Assisted Members with non-loan issues that they could be having in both English and Spanish.
Customer Service Representative
Teleperformance USA
11.2008 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- I started on the Western Union Team taking phone calls helping customers with collecting mortgage payments per pay period with the goal of making one full extra monthly mortgage payment per year.
- When that team folded, I got switched to the AT&T team to help customers with questions and concerns about their service and bill.
Education
Bachelor of Arts - Elementary School Teaching
University of Utah
Salt Lake City, UT05-2004
High School Diploma -
Kearns High School
Kearns, UT06-1998
Skills
- Native Spanish fluency
- Strong Communication Skills
- Compliance documentation
- Document reviews
- Process Management
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
Certification
- CUCE
Languages
Spanish
Limited Working
Timeline
Compliance Administrator
America First Federal Credit Union
04.2018 - Current
Consumer Loan Processor
America First Federal Credit Union
10.2017 - 04.2018
Contact Center Lending
America First Federal Credit Union
03.2017 - 09.2017
Contact Center Member Service Agent
America First Federal Credit Union
09.2016 - 03.2017
Customer Service Representative
Teleperformance USA
11.2008 - 09.2016
- CUCE
Bachelor of Arts - Elementary School Teaching
University of Utah
High School Diploma -
Kearns High School
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