Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Sterner

Benjamin Sterner

Tucson,AZ

Summary

Accomplished Assistant Manager with a proven track record at White Horse Ranch, enhancing customer loyalty and streamlining operations. Expert in customer relations and product knowledge, I excel in team motivation and maintaining high service standards. Recognized for surpassing performance metrics, my approach significantly boosts customer satisfaction and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Assistant Manager

White Horse Ranch
02.2010 - 09.2024
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Generated repeat business through exceptional customer service.

Delivery Driver

GrubHub
12.2016 - 03.2020
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Customer Service Representative

Intuit
09.2012 - 06.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

CitiMortgage
09.2007 - 02.2010
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

TeleTech Holdings
06.2005 - 07.2007
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Amphitheater High School
Tucson, AZ
05.1995

Skills

Money Handling

Customer Relations

Team motivation

Product and service knowledge

Timeline

Delivery Driver

GrubHub
12.2016 - 03.2020

Customer Service Representative

Intuit
09.2012 - 06.2013

Assistant Manager

White Horse Ranch
02.2010 - 09.2024

Customer Service Representative

CitiMortgage
09.2007 - 02.2010

Customer Service Representative

TeleTech Holdings
06.2005 - 07.2007

High School Diploma -

Amphitheater High School

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Benjamin Sterner