A motivated and tech-savvy sales associate with 3 years of ex perience working in Backroom sorting, on floor sales, stocking and inventory. Skills include public speaking, creative problem solving and intermediate level planning and design. Able to communicate effectively with a team and very keen to develop more professional skills, such as computer networking. Cordial and well-trained Clerk known for being a dedicated employee. Promoting skills in sales and customer service. Looking for a new position where attention to detail, honesty and a business-oriented mentality will be valued.
Hi, I’m
Benjamin Stokes
Albuquerque,NM
Summary
Overview
26
years of professional experience
Work History
SmashmytrashAlbuquerque, NM
Driver
10.2020 - 07.2022
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
NAPA Auto Parts - Genuine PartsAlbuquerque, NM
Driver
03.2020 - Current
Job overview
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Worked directly with customers to assess damage and incompleteness of orders.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Avis Budget Group Inc.Albuquerque, NM
Customer Service Agent
05.2019 - 11.2019
Job overview
- Removed stains on carpeting and sprayed interior with air freshener.
- Cleaned vehicle exteriors using soft cloths and soap solution prior to customer pickup.
- Picked up incoming stock and delivered materials to designated locations.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Communicated professionally with colleagues, freelancers and clients.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Enterprise HoldingsAlbuquerque, United States
Customer Service Associate
01.2019 - 05.2020
Job overview
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
Embassy SuitesAlbuquerque, NM
Server
01.2019 - 03.2019
Job overview
- Restocked salad bar and buffet for lunch and dinner service.
- Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
MeijerLexington, Ky.
Clerk
01.2016 - 08.2018
Job overview
- Observed company guidelines as they related to the protection of data and confidentiality.
- Completed projects and work assignments ahead of tight deadlines.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Prioritized helping customers over completing other routine tasks in the store.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Identified potential shoplifters and alerted management.
- Built relationships with customers to increase likelihood of repeat business.
- Followed merchandising guidelines to present visually appealing displays.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Operated a cash register for cash, check and credit card transactions with 95% accuracy.
United Parcel Service IncLexington, KY
Package Handler
10.2014 - 12.2014
Job overview
- Sorted items according to its destination.
- Picked up incoming stock and delivered materials to designated locations.
- Enforced the on-time shipment of products to create exceptional customer experiences.
- Assembled, sealed and loaded packages into correct trucks.
- Picked products for specific routes and estimated weight, height, and center of balance to calculate precise placements.
Tanner's Creek Garden CenterNorfolk, VA
Clerk
05.2008 - 10.2012
Job overview
- Posted updated data and changes to information in the system using Computer.
- Sorted mail for delivery.
- Promoted a high level of support and service to others through Sales.
- Completed projects and work assignments ahead of tight deadlines.
- Cleaned and organized the store, including the checkout desk and displays.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Responded to customer questions and requests in a prompt and efficient manner.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Identified potential shoplifters and alerted management.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Recommended merchandise to customers based on their needs and preferences.
- Stocked and replenished merchandise according to store merchandising layouts.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Verified that all customers received receipts for their purchases.
R&R FarmsSalvisa, KY
OTR Truck Driver
09.2005 - 11.2007
Job overview
- Kept meticulous logs of all correspondence with customers and freight recipients.
- Made sure that deliveries were on time for their scheduled appointments.
- Communicated with company dispatchers to alert them of any issues or delays.
- Secured freight during stops and rest periods to prevent theft.
- Escalated critical issues to the trucking manager to ensure that they were immediately rectified.
- Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Delivered goods to customers both locally and long distance.
Kentucky State UniversityFrankfort, KY
Bus Driver
05.2003 - 06.2005
Job overview
- Transported passengers safely between destinations while following prescribed routes.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Maintained safe and timely route completions.
- Adhered to all scheduled routes to ensure timely drop-offs and pick-ups at all locations.
- Performed all bus driving duties and passenger interaction with professionalism.
- Followed maps and GPS software to adhere to routes or navigate high-traffic areas and times.
- Obeyed all local ad DOT traffic rules and regulations.
- Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Russell's Truck DivisionHarrodsburg, KY
OTR Truck Driver
05.2001 - 01.2003
Job overview
- Secured freight during stops and rest periods to prevent theft.
- Escalated critical issues to the trucking manager to ensure that they were immediately rectified.
- Made sure that deliveries were on time for their scheduled appointments.
- Kept meticulous logs of all correspondence with customers and freight recipients.
- Inspected the vehicle on a daily basis to ensure that it was in proper working order.
- Communicated with company dispatchers to alert them of any issues or delays.
- Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
- Maintained accurate driving records in accordance with federal laws and regulations.
Strauss Trucking Co.Nicholasville, KY
OTR Commercial Truck Driver
03.1998 - 02.2000
Job overview
- Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
- Escalated critical issues to the trucking manager to ensure that they were immediately rectified.
- Communicated with company dispatchers to alert them of any issues or delays.
- Delivered goods to customers both locally and long distance.
- Made sure that deliveries were on time for their scheduled appointments.
- Inspected the vehicle on a daily basis to ensure that it was in proper working order.
- Charted out upcoming routes with GPS technology and maps.
- Kept meticulous logs of all correspondence with customers and freight recipients.
- Maintained accurate driving records in accordance with federal laws and regulations.
Education
Tidewater Community CollegeNorfolk, VA
Associate of Arts from Information Technology
2011
University Overview
Skills
- Customer service
- Point of sale / checkout
- Products and services
- Mail handling
- Product knowledge
- Stocking and replenishing
- Cash management
- Telephone etiquette
- Merchandising and display
- Oral and written communication
- Sales
- Customer satisfaction
- Data entry
- Cash handling
- Communications
Personal Information
Personal Information
Hobbies & Interests
, I am an avid Musician of fifty years.References
References
References
Brian Fraley Meijer
Former Foreman 351 Meijer W ay
(859) 219-3709Timeline
Driver
Smashmytrash
10.2020 - 07.2022
Driver
NAPA Auto Parts - Genuine Parts
03.2020 - Current
Customer Service Agent
Avis Budget Group Inc.
05.2019 - 11.2019
Customer Service Associate
Enterprise Holdings
01.2019 - 05.2020
Server
Embassy Suites
01.2019 - 03.2019
Clerk
Meijer
01.2016 - 08.2018
Package Handler
United Parcel Service Inc
10.2014 - 12.2014
Clerk
Tanner's Creek Garden Center
05.2008 - 10.2012
OTR Truck Driver
R&R Farms
09.2005 - 11.2007
Bus Driver
Kentucky State University
05.2003 - 06.2005
OTR Truck Driver
Russell's Truck Division
05.2001 - 01.2003
OTR Commercial Truck Driver
Strauss Trucking Co.
03.1998 - 02.2000
Tidewater Community College
Associate of Arts from Information Technology
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