Benjamin Swinson
Greenville,NC
Overview
4
4
years of professional experience
Work History
Dockhand
Inner Banks Marina
05.2021 - 08.2024
- Managed rental boats/sales and operations
- Customer Service
- Supported dock management in implementing procedures for improved workflow and staff performance.
- Collaborated with team members for efficient use of resources and optimal productivity.
- Monitored weather conditions closely, to ensure safe operations at all times.
- Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
- Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
Customer Service Representative
Park Boat Company
05.2020 - 08.2024
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Detailed boats and worked with team members daily.
Education
Bachelor of Science - Agricultural Business Management
North Carolina State University
Raleigh, NC12.2025
Associate of Science - Agricultural Institue, Business Management
North Carolina State University
Raleigh, NC05.2024
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Critical Thinking
- Adaptability and Flexibility
Honorsandawards
- North Carolina State University: Agriculture Institute Honor's Graduate, May 2024
- Barton College: Conference Carolina’s Presidential Honor Roll, 2022, 3.2 GPA
- Barton College: Transfer Incentive Scholarship, 2022-2023
- Barton College: Federal Work Study Scholarship, 2022-2023
Community Service
- Risk Management - Sigma Chi, August 2024
- Community Projects at NC State University - Grounds cleanup, Athletic cleanup - Sigma Chi - January 2023 - Present
- Special Olympics, Washington, NC, Volunteer, 01/2021, 06/2021, Oversaw all the racing events and coached the basketball game.
Timeline
Dockhand
Inner Banks Marina
05.2021 - 08.2024
Customer Service Representative
Park Boat Company
05.2020 - 08.2024
Bachelor of Science - Agricultural Business Management
North Carolina State University
Associate of Science - Agricultural Institue, Business Management
North Carolina State University